Problem sending email

[wbhoster]

Hey there! This is controlled by the Exim retry database, which can be reset with these commands:

/usr/sbin/exim_tidydb -t 0d /var/spool/exim retry > /dev/null
/usr/sbin/exim_tidydb -t 0d /var/spool/exim reject > /dev/null
/usr/sbin/exim_tidydb -t 0d /var/spool/exim wait-remote_smtp > /dev/null

If you still get errors after running those commands, there is likely an issue with the domain you are trying to send the message to.
Hi also i am facing this issue my port 465 is opend but still emails is not delivered can u help me about it ?

 

[cPRex]

Hey there! You mention port 465 in your message, but that wouldn't be used to send a message from the server. Are you receiving the Exim retry errors even after running those three commands above? What is the specific error message that you see?

 

[wbhoster]

I received these 2 errors my server port 465 is unblocked but 25 is still blocked.

 

[cPRex]

If port 25 is blocked you won't be able to send email from your server. You'll have to contact your host to see if they can open that, or you'll need an alternative plan, such as a smarthost:

https://support.cpanel.net/hc/en-us/articles/360052412573-How-to-configure-a-third-party-smarthost

 

[wbhoster]

can we send emails through port 465 or 587 these 2 ports are unblocked?

 

[cPRex]

Those parts are designed for clients connecting to a mail server, like when someone uses Outlook or Thunderbird to retrieve their messages. Messages being sent from the server to other mail servers still need to have port 25 open, as there is not a way to change that.

 

[wbhoster]

ok, I will add the Mailgun as a Smarthost in my WHM Exim Setting but when I am going to send email from my server webmail it's still going through my server not from the Smart host can u please share the complete method how can we configure the SMart host.

 

[cPRex]

Did you check out documentation here?

https://support.cpanel.net/hc/en-us/articles/360036537314-How-to-use-MailGun-as-a-Smarthost

That has instructions for configuring Mailgun inside WHM.

 

[wbhoster]

Thank you so much for such kind of support and information.

 

[cPRex]

You're very welcome!