Dec 22, 2017
7
4
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Mumbai
cPanel Access Level
Root Administrator
Ok.
So I have this dedicated server on which emails work fine for all except one customer.
They have 35 odd email ids and do a lot of email exchanges as they are a placement agency.
They have contacts in Saudi Arabia.

Recently the client started complaining that the emails sent to Saudi contacts are not getting delivered. Their emails are received by everyone else except those in Saudi..

What kind of sorcery is this? What's the issue?
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
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Recently the client started complaining that the emails sent to Saudi contacts are not getting delivered. Their emails are received by everyone else except those in Saudi..
Hello,

The first step is to review /var/log/exim_mainlog to see what's happening to the messages. We document how to read this file at:

Reading and Understanding the exim main_log

Thank you.