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Problem Setting up Email Account

Discussion in 'E-mail Discussion' started by philquad, Jan 17, 2019.

  1. philquad

    philquad Registered

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    hi
    im out of my league here but i'll try

    i have a multi hosting account with a .au reseller
    for some reason, i cannot setup the main domains email accounts at all
    its accessible in cpanel, & i can setup any addon domain emails, but the main domain emails elude me & the hosting mob i think
    they say its fine, but on 2 seperate computers running win 10 & outlook & thunderbird
    no go, any other domain, no problem
    not sure if it started when i changed the cpanel password? as when i did, all domain webmail accounts asked for "old password" get new password, yea right, after years.
    i solved that by only using the new reset password for cpanel
    thanks in advance
     
  2. cPanelLauren

    cPanelLauren Forums Analyst II Staff Member

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    Hello @philquad


    Can you explain what's happening when you attempt to set up the accounts? What is the specific error you're receiving?
     
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  3. philquad

    philquad Registered

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    hi, well im testing with thunderbird as it auto configures imap with just email & password (see attached)
    this is the main domain, any addon domains i have setup in seconds
    i even tried it on another pc, same thing, the hosting service is looking into it also
    Capture.JPG
     
  4. philquad

    philquad Registered

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    @cPanelLauren seems its not hostings side, they can make it work
    i cant, anything in win 10 that could stop it working?

    yet, i can use any addon domain without a problem
     
    #4 philquad, Jan 20, 2019
    Last edited: Jan 20, 2019
  5. cPanelLauren

    cPanelLauren Forums Analyst II Staff Member

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    Hi @philquad

    I do see some issues with that such as the username should be the full email address. It might be easiest to use the Automatic Config script which is available by going to cPanel>>Email>>Email Account -> Manage -> Connect devices
     
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  6. philquad

    philquad Registered

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    @cPanelLauren oh thats just 1 of the tests, ive tried every combination
    actually my other domains connect to thunderbird without full username but it changes in advanced settings
    hosting mob says works at their end, & a forum friend said it works too
    my isp wont help as its not a telstra email
    going to factory reset modem, i formatted yesterday, waste of time
    cant connect to ftp either.
     
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