Problem Setting up Email Account

philquad

Registered
Jan 17, 2019
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australia
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Website Owner
hi
im out of my league here but i'll try

i have a multi hosting account with a .au reseller
for some reason, i cannot setup the main domains email accounts at all
its accessible in cpanel, & i can setup any addon domain emails, but the main domain emails elude me & the hosting mob i think
they say its fine, but on 2 seperate computers running win 10 & outlook & thunderbird
no go, any other domain, no problem
not sure if it started when i changed the cpanel password? as when i did, all domain webmail accounts asked for "old password" get new password, yea right, after years.
i solved that by only using the new reset password for cpanel
thanks in advance
 

philquad

Registered
Jan 17, 2019
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australia
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Website Owner
hi, well im testing with thunderbird as it auto configures imap with just email & password (see attached)
this is the main domain, any addon domains i have setup in seconds
i even tried it on another pc, same thing, the hosting service is looking into it also
Capture.JPG
 

philquad

Registered
Jan 17, 2019
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australia
cPanel Access Level
Website Owner
@cPanelLauren oh thats just 1 of the tests, ive tried every combination
actually my other domains connect to thunderbird without full username but it changes in advanced settings
hosting mob says works at their end, & a forum friend said it works too
my isp wont help as its not a telstra email
going to factory reset modem, i formatted yesterday, waste of time
cant connect to ftp either.