Problem to install cpanel behind proxy

Operating System & Version
RHEL 7.6

amilov

Registered
Nov 6, 2014
1
0
1
cPanel Access Level
Root Administrator
Hi,

I am trying to install new Cpanel behind company proxy (on RHEL7 OS) and I am getting an error:

Bash:
[2020-06-07 10:16:26 +0300] E Tried to sync version /etc/cpanel/TIERS.json file but failed: httpupdate.cpanel.net did not have any working mirrors.  Please check your internet connection or dns server. at ./updatenow.static line 44777.

[2020-06-07 10:16:26 +0300] ***** FATAL: The version for tier 'release' is not defined!

[2020-06-07 10:16:26 +0300]   The Administrator will be notified to review this output when this script completes

=> Log closed Sun Jun  7 10:16:26 2020

2020-06-07 10:16:26  346 [14299] (FATAL): The system failed to run the /usr/local/cpanel/scripts/cpanel_initial_install script.
Do someone have any idea?

Liran
 

cPSamuelM

Technical Analyst Team Lead
Staff member
Nov 20, 2019
196
37
103
USA
cPanel Access Level
Root Administrator
Hello @amilov

Thank you for contacting cPanel! Your server was unable to resolve the httpupdate.cpanel.net hostname. Can you please let us know the results of the following command?

dig httpupdate.cpanel.net A +short

Note, there are many mirrors this hostname resolves to. You can force the installation script to use a specific mirror. The following forum post provides instructions for specifying the mirror:

https://forums.cpanel.net/threads/can-i-change-the-mirror-server-during-the-upgrade-or-cancel.456962/post-1844231

Thank you