abaumeryam

Registered
Oct 4, 2017
1
0
1
biougra
cPanel Access Level
Root Administrator
The remote basic credential check failed due to an error (Critical SSH or support files appear to be missing: Failed to normalize shell: (XID ggftf6) The system failed to detect the remote shell. This probably indicates misconfiguration on the remote host or very high system load.) and response: Connecting to 137.74.xxx.xxx:22 as root...using method password...Connection Success

Normalizing root shell....
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,911
2,234
363
Hello,

Do you notice any error messages in /var/log/secure or /usr/local/cpanel/logs/error_log when this happens? What version of cPanel is installed on the source and destination servers? Have you tried a manual SSH connection from the destination server "to" the source server to verify it works as expected?

Thank you.