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Problem:: Transfer Tool

Discussion in 'Data Protection' started by abaumeryam, Oct 4, 2017.

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  1. abaumeryam

    abaumeryam Registered

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    The remote basic credential check failed due to an error (Critical SSH or support files appear to be missing: Failed to normalize shell: (XID ggftf6) The system failed to detect the remote shell. This probably indicates misconfiguration on the remote host or very high system load.) and response: Connecting to 137.74.xxx.xxx:22 as root...using method password...Connection Success

    Normalizing root shell....
     
  2. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    Do you notice any error messages in /var/log/secure or /usr/local/cpanel/logs/error_log when this happens? What version of cPanel is installed on the source and destination servers? Have you tried a manual SSH connection from the destination server "to" the source server to verify it works as expected?

    Thank you.
     
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