Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Problem:: Transfer Tool

Discussion in 'Data Protection' started by abaumeryam, Oct 4, 2017.

Tags:
  1. abaumeryam

    abaumeryam Registered

    Joined:
    Oct 4, 2017
    Messages:
    1
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    biougra
    cPanel Access Level:
    Root Administrator
    The remote basic credential check failed due to an error (Critical SSH or support files appear to be missing: Failed to normalize shell: (XID ggftf6) The system failed to detect the remote shell. This probably indicates misconfiguration on the remote host or very high system load.) and response: Connecting to 137.74.xxx.xxx:22 as root...using method password...Connection Success

    Normalizing root shell....
     
  2. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    38,658
    Likes Received:
    1,424
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Hello,

    Do you notice any error messages in /var/log/secure or /usr/local/cpanel/logs/error_log when this happens? What version of cPanel is installed on the source and destination servers? Have you tried a manual SSH connection from the destination server "to" the source server to verify it works as expected?

    Thank you.
     
Loading...

Share This Page