Problem transferring accounts in cPanel

ukpro

Active Member
Aug 25, 2004
28
0
151
Hi All,

Was wondering if anyone has had this problem in the past and know's how to fix it or point me in the right direction.

We have three servers, two of which are clustered. We are trying to transferr all accounts from the server outside the cluster onto the two clustered servers using the "Copy multiple accounts from another server" link in WHM. I have used this in the past and it has worked but now all I get is:

Code:
Fetching Domain Information... 
Timeout while attempting to connect to 207.44.xxx.xx
Trace Output: (ssh: connect to host 207.44.xxx.xx port 22: Connection timed out


sshconnecttimeout
)
Done
I have raised this with EV1 and they have spent a lot of time trying to resolve this but have so far been unable to. Please can anyone offer any advice etc?

Thanks
Liam
 

ukpro

Active Member
Aug 25, 2004
28
0
151
Also, this is with and without the firewall switched on so it is not a firewall issues. Plus, there are allow rules in each server.
 

madan.cpanelnet

Well-Known Member
Apr 1, 2006
69
0
156
INDIA
Obviously seems to be a firewall or related issue.

1) rm -f /root/.ssh/known_hosts on both server.
2) service iptables and apf stop
3) check ssh port no. assigned in

[email protected] [~]# grep Port /etc/ssh/sshd_config
Port 22
 
N

NoAgendas

Guest
Fetching Domain Information... The password you provided is not correct. Trace Output: (Warning: Permanently added 'xxx.xxx.66.50' (RSA) to the list of known hosts.

[email protected].66.50's password: ==sshcontroloutput==
Permission denied, please try again.


sshcmdpermissiondeny
) Done


I already ran

rm -f /root/.ssh/known_hosts
cleanmd5
stop iptables
stop apf
verified port 22 is open
already logged in same password in whm on old server
 

chud67

Member
Feb 9, 2004
24
0
151
NoAgendas said:
Fetching Domain Information... The password you provided is not correct. Trace Output: (Warning: Permanently added 'xxx.xxx.66.50' (RSA) to the list of known hosts.

[email protected].66.50's password: ==sshcontroloutput==
Permission denied, please try again.


sshcmdpermissiondeny
) Done
Same thing here, I know I entered the root password correctly, and i"ve stopped the firewall.
Anyone else had this problem before?
 

chud67

Member
Feb 9, 2004
24
0
151
Never mind, problem was that SSH service was stopped. We restarted it and it's working now.
 
N

NoAgendas

Guest
Problem duplicated on a few servers here.

Anyone know of a fix or another cpanel bug?
 

Guile

Well-Known Member
Apr 25, 2003
80
0
156
Same problem here as of today, the weird thing is it cam out of nowhere, I have been moving account from one server to another the past 2 weeks without a problem. I checked root password and I can SSH in with it, I even changed to see if that did anything, nothing. I also rebooted the entire server, still nothing.

Packaging the account...

[email protected]'s password:
The password you provided is not correct.

Trace Output: ( ==sshcontroloutput==xxxxxxxxxxxxxxxx
[email protected]'s password:
sshcmdpermissiondeny
)


Done
Transfer Error
Unable to package account
 

Ivanner

Active Member
Oct 13, 2003
28
0
151
UPDATE: CONFIRMED! The problem has nothing to do with clustering, but with
version 10.8.2-C467 .

I changed the update settings to RELEASE, did a cpup --force to update to WHM
10.8.0 cPanel 10.8.2-R119 and everything is working again.

I even configured the cluster again and did the copy succesfully.

I hope this info helps.