Problem updating cPanel

M

morteza3245

Well-Known Member
Sep 16, 2013
160
1
68
cPanel Access Level
Root Administrator
Hello
when i want update my cpanel, i see below error:
Running `/usr/local/cpanel/scripts/updatenow --upcp --log=/var/cpanel/updatelogs/update.1395942759.log` failed, exited with code 1 (signal = 0)
Click to expand...
and details in this log file is:

Code: 
[20140327.222457]       file /usr/include/mysql/my_global.h from install of MySQL56-devel-5.6.16-3.cp1142.x86_64 conflicts with file from package cl-MySQL-devel-5.5.34-12.el6.cloudlinux.x86_64
[20140327.222457]       file /usr/include/mysql/my_list.h from install of MySQL56-devel-5.6.16-3.cp1142.x86_64 conflicts with file from package cl-MySQL-devel-5.5.34-12.el6.cloudlinux.x86_64
[20140327.222457]       file /usr/include/mysql/my_net.h from install of MySQL56-devel-5.6.16-3.cp1142.x86_64 conflicts with file from package cl-MySQL-devel-5.5.34-12.el6.cloudlinux.x86_64
[20140327.222457]       file /usr/include/mysql/my_pthread.h from install of MySQL56-devel-5.6.16-3.cp1142.x86_64 conflicts with file from package cl-MySQL-devel-5.5.34-12.el6.cloudlinux.x86_64
[20140327.222457]       file /usr/include/mysql/my_sys.h from install of MySQL56-devel-5.6.16-3.cp1142.x86_64 conflicts with file from package cl-MySQL-devel-5.5.34-12.el6.cloudlinux.x86_64
[20140327.222457]       file /usr/include/mysql/my_xml.h from install of MySQL56-devel-5.6.16-3.cp1142.x86_64 conflicts with file from package cl-MySQL-devel-5.5.34-12.el6.cloudlinux.x86_64
[20140327.222457]       file /usr/include/mysql/mysql.h from install of MySQL56-devel-5.6.16-3.cp1142.x86_64 conflicts with file from package cl-MySQL-devel-5.5.34-12.el6.cloudlinux.x86_64
[20140327.222457]       file /usr/include/mysql/mysql/client_plugin.h from install of MySQL56-devel-5.6.16-3.cp1142.x86_64 conflicts with file from package cl-MySQL-devel-5.5.34-12.el6.cloudlinux.x$
[20140327.222457]       file /usr/include/mysql/mysql/innodb_priv.h from install of MySQL56-devel-5.6.16-3.cp1142.x86_64 conflicts with file from package cl-MySQL-devel-5.5.34-12.el6.cloudlinux.x86$
[20140327.222457]       file /usr/include/mysql/mysql/plugin.h from install of MySQL56-devel-5.6.16-3.cp1142.x86_64 conflicts with file from package cl-MySQL-devel-5.5.34-12.el6.cloudlinux.x86_64
[20140327.222457]       file /usr/include/mysql/plugin.h from install of MySQL56-devel-5.6.16-3.cp1142.x86_64 conflicts with file from package cl-MySQL-devel-5.5.34-12.el6.cloudlinux.x86_64
[20140327.222457]       file /usr/include/mysql/mysql/plugin_audit.h from install of MySQL56-devel-5.6.16-3.cp1142.x86_64 conflicts with file from package cl-MySQL-devel-5.5.34-12.el6.cloudlinux.x8$
[20140327.222457]       file /usr/include/mysql/plugin_audit.h from install of MySQL56-devel-5.6.16-3.cp1142.x86_64 conflicts with file from package cl-MySQL-devel-5.5.34-12.el6.cloudlinux.x86_64
[20140327.222457]       file /usr/include/mysql/mysql/plugin_auth.h from install of MySQL56-devel-5.6.16-3.cp1142.x86_64 conflicts with file from package cl-MySQL-devel-5.5.34-12.el6.cloudlinux.x86$
[20140327.222457]       file /usr/include/mysql/mysql/plugin_auth_common.h from install of MySQL56-devel-5.6.16-3.cp1142.x86_64 conflicts with file from package cl-MySQL-devel-5.5.34-12.el6.cloudli$
[20140327.222457]       file /usr/include/mysql/mysql/plugin_ftparser.h from install of MySQL56-devel-5.6.16-3.cp1142.x86_64 conflicts with file from package cl-MySQL-devel-5.5.34-12.el6.cloudlinux$
[20140327.222457]       file /usr/include/mysql/plugin_ftparser.h from install of MySQL56-devel-5.6.16-3.cp1142.x86_64 conflicts with file from package cl-MySQL-devel-5.5.34-12.el6.cloudlinux.x86_64
[20140327.222457]       file /usr/include/mysql/mysql/psi/mysql_file.h from install of MySQL56-devel-5.6.16-3.cp1142.x86_64 conflicts with file from package cl-MySQL-devel-5.5.34-12.el6.cloudlinux.$
[20140327.222457]       file /usr/include/mysql/mysql/psi/mysql_thread.h from install of MySQL56-devel-5.6.16-3.cp1142.x86_64 conflicts with file from package cl-MySQL-devel-5.5.34-12.el6.cloudlinu$
[20140327.222457]       file /usr/include/mysql/mysql/psi/psi.h from install of MySQL56-devel-5.6.16-3.cp1142.x86_64 conflicts with file from package cl-MySQL-devel-5.5.34-12.el6.cloudlinux.x86_64
[20140327.222457]       file /usr/include/mysql/mysql/service_my_snprintf.h from install of MySQL56-devel-5.6.16-3.cp1142.x86_64 conflicts with file from package cl-MySQL-devel-5.5.34-12.el6.cloudl$
[20140327.222457]       file /usr/include/mysql/mysql/service_thd_alloc.h from install of MySQL56-devel-5.6.16-3.cp1142.x86_64 conflicts with file from package cl-MySQL-devel-5.5.34-12.el6.cloudlin$
[20140327.222457]       file /usr/include/mysql/mysql/service_thd_wait.h from install of MySQL56-devel-5.6.16-3.cp1142.x86_64 conflicts with file from package cl-MySQL-devel-5.5.34-12.el6.cloudlinu$
[20140327.222457]       file /usr/include/mysql/mysql/service_thread_scheduler.h from install of MySQL56-devel-5.6.16-3.cp1142.x86_64 conflicts with file from package cl-MySQL-devel-5.5.34-12.el6.c$
[20140327.222457]       file /usr/include/mysql/mysql/services.h from install of MySQL56-devel-5.6.16-3.cp1142.x86_64 conflicts with file from package cl-MySQL-devel-5.5.34-12.el6.cloudlinux.x86_64
[20140327.222457]       file /usr/include/mysql/mysql/thread_pool_priv.h from install of MySQL56-devel-5.6.16-3.cp1142.x86_64 conflicts with file from package cl-MySQL-devel-5.5.34-12.el6.cloudlinu$
[20140327.222457]       file /usr/include/mysql/mysql_com.h from install of MySQL56-devel-5.6.16-3.cp1142.x86_64 conflicts with file from package cl-MySQL-devel-5.5.34-12.el6.cloudlinux.x86_64
[20140327.222457]       file /usr/include/mysql/mysql_embed.h from install of MySQL56-devel-5.6.16-3.cp1142.x86_64 conflicts with file from package cl-MySQL-devel-5.5.34-12.el6.cloudlinux.x86_64
[20140327.222457]       file /usr/include/mysql/mysql_time.h from install of MySQL56-devel-5.6.16-3.cp1142.x86_64 conflicts with file from package cl-MySQL-devel-5.5.34-12.el6.cloudlinux.x86_64
[20140327.222457]       file /usr/include/mysql/mysql_version.h from install of MySQL56-devel-5.6.16-3.cp1142.x86_64 conflicts with file from package cl-MySQL-devel-5.5.34-12.el6.cloudlinux.x86_64
[20140327.222457]       file /usr/include/mysql/mysqld_ername.h from install of MySQL56-devel-5.6.16-3.cp1142.x86_64 conflicts with file from package cl-MySQL-devel-5.5.34-12.el6.cloudlinux.x86_64
[20140327.222457]       file /usr/include/mysql/mysqld_error.h from install of MySQL56-devel-5.6.16-3.cp1142.x86_64 conflicts with file from package cl-MySQL-devel-5.5.34-12.el6.cloudlinux.x86_64
[20140327.222457]       file /usr/include/mysql/sql_common.h from install of MySQL56-devel-5.6.16-3.cp1142.x86_64 conflicts with file from package cl-MySQL-devel-5.5.34-12.el6.cloudlinux.x86_64
[20140327.222457]       file /usr/include/mysql/sql_state.h from install of MySQL56-devel-5.6.16-3.cp1142.x86_64 conflicts with file from package cl-MySQL-devel-5.5.34-12.el6.cloudlinux.x86_64
[20140327.222457]       file /usr/include/mysql/sslopt-case.h from install of MySQL56-devel-5.6.16-3.cp1142.x86_64 conflicts with file from package cl-MySQL-devel-5.5.34-12.el6.cloudlinux.x86_64
[20140327.222457]       file /usr/include/mysql/sslopt-longopts.h from install of MySQL56-devel-5.6.16-3.cp1142.x86_64 conflicts with file from package cl-MySQL-devel-5.5.34-12.el6.cloudlinux.x86_64
[20140327.222457]       file /usr/include/mysql/sslopt-vars.h from install of MySQL56-devel-5.6.16-3.cp1142.x86_64 conflicts with file from package cl-MySQL-devel-5.5.34-12.el6.cloudlinux.x86_64
[20140327.222457]       file /usr/include/mysql/typelib.h from install of MySQL56-devel-5.6.16-3.cp1142.x86_64 conflicts with file from package cl-MySQL-devel-5.5.34-12.el6.cloudlinux.x86_64
[20140327.222457]       file /usr/lib64/mysql/libmysqlclient.a from install of MySQL56-devel-5.6.16-3.cp1142.x86_64 conflicts with file from package cl-MySQL-devel-5.5.34-12.el6.cloudlinux.x86_64
[20140327.222457]       file /usr/lib64/mysql/libmysqlservices.a from install of MySQL56-devel-5.6.16-3.cp1142.x86_64 conflicts with file from package cl-MySQL-devel-5.5.34-12.el6.cloudlinux.x86_64
[20140327.222457]       file /usr/share/aclocal/mysql.m4 from install of MySQL56-devel-5.6.16-3.cp1142.x86_64 conflicts with file from package cl-MySQL-devel-5.5.34-12.el6.cloudlinux.x86_64
[20140327.222457]       file /usr/share/man/man1/comp_err.1.gz from install of MySQL56-devel-5.6.16-3.cp1142.x86_64 conflicts with file from package cl-MySQL-devel-5.5.34-12.el6.cloudlinux.x86_64
[20140327.222457]       file /usr/share/man/man1/mysql_config.1.gz from install of MySQL56-devel-5.6.16-3.cp1142.x86_64 conflicts with file from package cl-MySQL-devel-5.5.34-12.el6.cloudlinux.x86_$
[20140327.222457]       file /usr/lib64/libmysqlclient.so.18 from install of MySQL56-shared-5.6.16-3.cp1142.x86_64 conflicts with file from package cl-MySQL-shared-5.5.34-12.el6.cloudlinux.x86_64
[20140327.222457]       file /usr/lib64/libmysqlclient_r.so.18 from install of MySQL56-shared-5.6.16-3.cp1142.x86_64 conflicts with file from package cl-MySQL-shared-5.5.34-12.el6.cloudlinux.x86_64
[20140327.222457]   The Administrator will be notified to review this output when this script completes
[20140327.222457] ***** FATAL: Error testing if the RPMs will install: Died at /usr/local/cpanel/scripts/updatenow.static-cpanelsync line 14050.
[20140327.222457]   see [url]http://go.cpanel.net/rpmcheckfailed[/url] for more information
[20140327.222457]   The Administrator will be notified to review this output when this script completes
[20140327.222457] E Detected events which require user notification during updatenow. Will send iContact the log
[20140327.222457]   Removing staged files and directories for binaries/linux-x86_64, cpanel
[20140327.222457]   Removing staged files and directories for x3
[20140327.222457]   Removing staged files and directories for x3mail
=> Log closed Thu Mar 27 22:24:57 2014
[20140327.222457]   17% complete
[20140327.222457] E Running `/usr/local/cpanel/scripts/updatenow --upcp --log=/var/cpanel/updatelogs/update.1395942759.log` failed, exited with code 1 (signal = 0)
=> Log closed Thu Mar 27 22:24:57 2014

how i can resolve?

Thanks
 
J

JaredR.

Well-Known Member
Feb 25, 2010
1,834
27
143
Houston, TX
cPanel Access Level
Root Administrator
It appears that you have multiple versions of MySQL packages installed. Specifically, there is a conflict between MySQL56-shared-5.6.16-3.cp1142.x86_64 and cl-MySQL-shared-5.5.34-12.el6.cloudlinux.x86_64 (note that one is a MySQL 5.6 package, and the other is a MySQL 5.5 package).

What is the output of this command?

Code: 
# rpm -qa|grep MySQL
Once you see what versions of MySQL packages you have installed, you can remove the conflicting ones (usually the older versions):

Code: 
# rpm --erase --nodeps package_name
Removing the packages will not erase your databases, but as always, it is wise to have backups of all of your data, including MySQL databases, before any upgrade.

If you submit a ticket using the link in my signature, we can likely resolve this problem for you relatively quickly. You can post the ticket number here so we can follow up.
 
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