Hello all,
After reading through countless topics in this forum I reached the conclusion that I need to ask for your help, because apparently I cannot figure out this issue on my own. This is my first dedicated server where I install cPanel, mostly to manage my own websites, so I don't have a lot of experience in managing a dedicated server.
To recap what I did to get to this point, in WHM I have created an account for my domain, example.com and I also created an email address in that cPanel account, [email protected]. Logging in the webmail account from cPanel allows me to send emails and I received them just fine in a gmail address (SPF and DKIM records are set up correctly).
But when I am trying to connect to that email address using an email client (Postbox from an Windows 10 machine) or using a Wordpress plugin (WP Mail SMTP) I am unsuccesful. I have attached a print screen with the error Postbox throws. It works with all other email accounts set up, so the issue is not on my machine.
I have whitelisted my IP in the cPHulk so that it's not blocking my IP. Checked the CSF logs to see if somehow I got banned, but I found nothing.
I have watched the /var/log/exim_mainlog file like suggested in some topics, to see if there is a record when trying to connect so that I can pinpoint the cause of this issue. But there is none.
The domain is behind Cloudflare but I have greyclouded the mail.example.com subdomain. The domain has a valid SSL certificate installed on the server so it's not a SSL issue when using port 465. SMTP Restrictions setting is disabled. I am using CSF and the SMTP_BLOCK option is set to Off, SMTP_ALLOWLOCAL is set to On, SMTPAUTH_RESTRICT is set to OFF.
I really don't know what else to do do be able to connect to SMTP.
Please help!
Best regards,
Miles Teg
After reading through countless topics in this forum I reached the conclusion that I need to ask for your help, because apparently I cannot figure out this issue on my own. This is my first dedicated server where I install cPanel, mostly to manage my own websites, so I don't have a lot of experience in managing a dedicated server.
To recap what I did to get to this point, in WHM I have created an account for my domain, example.com and I also created an email address in that cPanel account, [email protected]. Logging in the webmail account from cPanel allows me to send emails and I received them just fine in a gmail address (SPF and DKIM records are set up correctly).
But when I am trying to connect to that email address using an email client (Postbox from an Windows 10 machine) or using a Wordpress plugin (WP Mail SMTP) I am unsuccesful. I have attached a print screen with the error Postbox throws. It works with all other email accounts set up, so the issue is not on my machine.
I have whitelisted my IP in the cPHulk so that it's not blocking my IP. Checked the CSF logs to see if somehow I got banned, but I found nothing.
I have watched the /var/log/exim_mainlog file like suggested in some topics, to see if there is a record when trying to connect so that I can pinpoint the cause of this issue. But there is none.
The domain is behind Cloudflare but I have greyclouded the mail.example.com subdomain. The domain has a valid SSL certificate installed on the server so it's not a SSL issue when using port 465. SMTP Restrictions setting is disabled. I am using CSF and the SMTP_BLOCK option is set to Off, SMTP_ALLOWLOCAL is set to On, SMTPAUTH_RESTRICT is set to OFF.
I really don't know what else to do do be able to connect to SMTP.
Please help!
Best regards,
Miles Teg
