Problem viewing email archives through Web Mail

[zaher]

Hello,

All of sudden I can no longer view email archives through web mail (RoundCube or Horde).
On RoundCube I get: Server Error: STATUS: STATUS failed
On Horde, it keeps loading...

Archiving is working though because it is consuming disk space.

Thanks

 

[cPanelMichael]

Hello

Please review the following document:

How to Set Up Webmail Folders for Archived Email

If the issue continues, feel free to open a support ticket so we can take a closer look. You can post the ticket number here so we can update this thread with the outcome.

Thank you.

 

[zaher]

Thanks, that solved it.
The thing is these folders were already subscribed before, and I was able to use them; how come they suddenly got unsubscribed?

 

[cPanelMichael]

I'm not sure how the folders were unsubscribed, but it can often happen if the databases associated with the webmail applications are reset.

Thank you.