Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!

Problem viewing email archives through Web Mail

Discussion in 'E-mail Discussion' started by zaher, Jul 14, 2014.

  1. zaher

    zaher Active Member

    Joined:
    Jul 2, 2014
    Messages:
    37
    Likes Received:
    0
    Trophy Points:
    6
    cPanel Access Level:
    Root Administrator
    Hello,

    All of sudden I can no longer view email archives through web mail (RoundCube or Horde).
    On RoundCube I get: Server Error: STATUS: STATUS failed
    On Horde, it keeps loading...

    Archiving is working though because it is consuming disk space.

    Thanks
     
    #1 zaher, Jul 14, 2014
  2. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    43,660
    Likes Received:
    1,787
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Hello :)

    Please review the following document:

    How to Set Up Webmail Folders for Archived Email

    If the issue continues, feel free to open a support ticket so we can take a closer look. You can post the ticket number here so we can update this thread with the outcome.

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #2 cPanelMichael, Jul 17, 2014
  3. zaher

    zaher Active Member

    Joined:
    Jul 2, 2014
    Messages:
    37
    Likes Received:
    0
    Trophy Points:
    6
    cPanel Access Level:
    Root Administrator
    Thanks, that solved it.
    The thing is these folders were already subscribed before, and I was able to use them; how come they suddenly got unsubscribed?
     
    #3 zaher, Jul 22, 2014
  4. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    43,660
    Likes Received:
    1,787
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    I'm not sure how the folders were unsubscribed, but it can often happen if the databases associated with the webmail applications are reset.

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #4 cPanelMichael, Jul 24, 2014
(You must log in or sign up to post here.)
Loading...
Similar Threads - Problem viewing email
  1. charisma09

    Problems With Spam

    charisma09, Jun 16, 2018 at 10:01 PM, in forum: E-mail Discussion
    Replies:
    5
    Views:
    126
    cPanelLauren
    Jun 19, 2018 at 8:57 AM
  2. Nirjonadda

    Site loading problem for some time

    Nirjonadda, Jun 16, 2018 at 3:33 PM, in forum: General Discussion
    Replies:
    2
    Views:
    109
    Nirjonadda
    Jun 19, 2018 at 4:41 PM
  3. Luciano Donato

    DKIM: encountered the following problem validating

    Luciano Donato, Jun 12, 2018, in forum: Discussões em Português
    Replies:
    12
    Views:
    194
    cPanelLauren
    Jun 18, 2018 at 7:43 AM
  4. 50l3r

    Problema con MOD_DEFLATE y compresion web

    50l3r, Jun 11, 2018, in forum: Discusión en Español
    Replies:
    1
    Views:
    137
    cPanelMichael
    Jun 12, 2018
  5. 50l3r

    Problema espacio y con sesiones PHP (12GB usados)

    50l3r, Jun 11, 2018, in forum: Discusión en Español
    Replies:
    3
    Views:
    127
    cPanelLauren
    Jun 11, 2018

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Accept Learn More...
    Dismiss Notice