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Problem viewing email archives through Web Mail

Discussion in 'E-mail Discussion' started by zaher, Jul 14, 2014.

  1. zaher

    zaher Active Member

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    Hello,

    All of sudden I can no longer view email archives through web mail (RoundCube or Horde).
    On RoundCube I get: Server Error: STATUS: STATUS failed
    On Horde, it keeps loading...

    Archiving is working though because it is consuming disk space.

    Thanks
     
    #1 zaher, Jul 14, 2014
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello :)

    Please review the following document:

    How to Set Up Webmail Folders for Archived Email

    If the issue continues, feel free to open a support ticket so we can take a closer look. You can post the ticket number here so we can update this thread with the outcome.

    Thank you.
     
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    #2 cPanelMichael, Jul 17, 2014
  3. zaher

    zaher Active Member

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    Thanks, that solved it.
    The thing is these folders were already subscribed before, and I was able to use them; how come they suddenly got unsubscribed?
     
    #3 zaher, Jul 22, 2014
  4. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    I'm not sure how the folders were unsubscribed, but it can often happen if the databases associated with the webmail applications are reset.

    Thank you.
     
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    #4 cPanelMichael, Jul 24, 2014
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