Problem viewing email archives through Web Mail

zaher

Active Member
Jul 2, 2014
37
0
6
cPanel Access Level
Root Administrator
Hello,

All of sudden I can no longer view email archives through web mail (RoundCube or Horde).
On RoundCube I get: Server Error: STATUS: STATUS failed
On Horde, it keeps loading...

Archiving is working though because it is consuming disk space.

Thanks
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,884
2,250
463
Hello :)

Please review the following document:

How to Set Up Webmail Folders for Archived Email

If the issue continues, feel free to open a support ticket so we can take a closer look. You can post the ticket number here so we can update this thread with the outcome.

Thank you.
 

zaher

Active Member
Jul 2, 2014
37
0
6
cPanel Access Level
Root Administrator
Thanks, that solved it.
The thing is these folders were already subscribed before, and I was able to use them; how come they suddenly got unsubscribed?
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,884
2,250
463
I'm not sure how the folders were unsubscribed, but it can often happen if the databases associated with the webmail applications are reset.

Thank you.