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Problem w Mobile Connecting to Server

Discussion in 'E-mail Discussion' started by dlsweb, Oct 28, 2015.

  1. dlsweb

    dlsweb Member

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    Server had installed new hdd, upgraded from CENTOS 5 to CENTOS 6.7, to WHM 11.52.0 (build 20), to dovecot, etc

    Then for the last 2 days customer has had a problem getting/receiving email on his iphone. Desktop working fine.
    His error
    “Cannot get Mail—The server (mail.domain.com) is not responding. Verify that you entered the correct account info in Mail settings.”
    Got the same error using hostname rather than mail.domain.com

    11/27 7:00pm
    Replaced self signed cert with a purchased one with hostname

    11/28 7:30am
    Per customer- iphone email started working again this AM at 6:45 using mail.domain.com. The only thing that did pop up is a screen that asked us to trust the digital certificate from DLS.

    11/28 12:30pm
    Per customer- All handheld devices worked from 6:45 to 11:45 today and then quit again and remain down. The message is the server(mail.domain.com) is not responding.

    Nothing in /var/log/maillog to indicate a problem
    Can anyone give me some kind of help?
    Thanks
     
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  2. dlsweb

    dlsweb Member

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    The phones are on verizon.
     
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  3. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello :)

    You mentioned there were no entries in /var/log/maillog related to the issue. Were there entries indicating a successful login attempt?

    Thank you.
     
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