Problem when creating or listing mail accounts

urgido

Well-Known Member
Jul 19, 2005
129
10
168
cPanel Access Level
Root Administrator
Hi
As I said on my subject, here is the error (truncate):
Error: El sistema no pudo cargar y analizar sintácticamente el archivo “/home/username/.cpanel/email_accounts.json” debido a un error: (XID fr6x9u) The system failed to parse the JSON stream data “iHQNQ0+SGzuI762eB4r2D7RbzKylSkkeRvQ5w ynAZcjvmvwO1b9g39pL/AIIkeF/ip4g8R+APhT8dv2RvHl/can45+HGg3Fy9v4fs925LuCK8QyQf

Thanks for your help.
Regards
 

cPanelLauren

Product Owner
Staff member
Nov 14, 2017
13,295
1,273
313
Houston
Hello @urgido

It sounds as though there's an issue with the JSON file in this instance. since /home/$user/.cpanel is regenerated upon login can you please do the following:

Code:
mv /home/$user/.cpanel .cpanel.BAK
Then log into the user's cPanel account and check that you can once again add email accounts and view them.