Problem while installing cPanel

[taoyunwen]

Hello everyone,
I am installing CPanel on my centos 5.5, and while executing 'latest', the script stopped and appeared the following:

[20131229.222814]   --force passed on command line. Upgrade will disgregard update config settings.
die [updatenow] Unable to retrieve tier version info: Inappropriate ioctl for device
exit level [die] (Unable to retrieve tier version info: Inappropriate ioctl for device)
2013-12-29 22:28:37  918 (DEBUG):   Detected a failed sync. Re-trying updatenow.static to correct
2013-12-29 22:28:37  924 (FATAL): Unable to sync cpanel. Please verify your network connectivity to httpupdate.cpanel.net and re-run the installer
Removing /root/installer.lock

Has anyone encountered this?

 

[cPanelPeter]

Hello,

It looks like your network connection was lost or you have a very strict firewall that is preventing the install program from retrieving the update information. You should check your network settings.

 

[mohisanisel]

I've exactly same problem.

I got this error:

Unable to sync cpanel. Please verify your network connectivity to httpupdate.cpanel.net and re-run the installer

but when I ping "httpupdate.cpanel.net" these results returns:

PING httpupdate.cpanel.net (67.205.110.4) 56(84) bytes of data.
64 bytes from cpanel.mtl.iweb.com (67.205.110.4): icmp_seq=1 ttl=47 time=78.6 ms
64 bytes from cpanel.mtl.iweb.com (67.205.110.4): icmp_seq=2 ttl=47 time=78.6 ms
64 bytes from cpanel.mtl.iweb.com (67.205.110.4): icmp_seq=3 ttl=47 time=78.6 ms
64 bytes from cpanel.mtl.iweb.com (67.205.110.4): icmp_seq=4 ttl=47 time=78.6 ms

So it means I have access to the internet and also cpanel's resource.

and server in totally fresh and clean. no firewalls are set :-S

Any suggestions are appreciated.

 

[cPanelMichael]

Hello

Check to make sure you are using working resolvers in your /etc/resolv.conf file. If the issue persists, feel free to open a support ticket and post the ticket number here so we can update this thread with the outcome.

Thank you.

 

[Gulshan Beejan]

Hello,

It looks like your network connection was lost or you have a very strict firewall that is preventing the install program from retrieving the update information. You should check your network settings.

I have a similar issue, as below:

......failed: Unable to connect: No route to host at ./updatenow.static line 27773.
^C2015-01-19 16:05:25  618 (DEBUG):   Detected a failed sync. Re-trying updatenow.static to correct
2015-01-19 16:05:25  602 ( INFO): Closing install log and passing output control to updatenow.static
^C2015-01-19 16:05:25  618 (DEBUG):   Detected a failed sync. Re-trying updatenow.static to correct
2015-01-19 16:05:25  602 ( INFO): Closing install log and passing output control to updatenow.static
^C2015-01-19 16:05:25  618 (DEBUG):   Detected a failed sync. Re-trying updatenow.static to correct
2015-01-19 16:05:25  602 ( INFO): Closing

We are trying to setup cPanel which is behind a very strict firewall. Can you please let us know which ports needs to be open?

 

[cPanelMichael]

If the other solutions in this thread are not helpful, please see the following post:

Check to make sure you are using working resolvers in your /etc/resolv.conf file. If the issue persists, feel free to open a support ticket and post the ticket number here so we can update this thread with the outcome.

Thank you.

 

[Gulshan Beejan]

Hi,

Thanks for your reply. /etc/resolv.conf is correct and did not solve the issue. Support ticket is 5992727.

 

[cPanelMichael]

To update, it was suggested the issue was related to a custom network configuration. The customer did not follow-up to verify if that was indeed the case.

Thank you.

 

[Sutherland Nele]

How was this resolved as I am having the same issue trying to install CPanel on CentOS 6.6? My resolver is working fine. I am not able to ping the http://httpupdate.cpanel.net website because my network admin disabled icmp on our network, however, I confirm that i can access and download manually from the website http://httpupdate.cpanel.net. Also note that I am connecting via a proxy. wget and yum updates/installs work fine and I am not sure why this is not working for me.

 

[cPanelMichael]

Also note that I am connecting via a proxy. wget and yum updates/installs work fine and I am not sure why this is not working for me.

Hello

It's possible this was related to a temporary issue with a mirror. Can you verify if you were able to proceed with the installation since making the post?

Thank you.