Problem while installing cPanel

taoyunwen

Registered
Dec 29, 2013
1
0
1
cPanel Access Level
Website Owner
Hello everyone,
I am installing CPanel on my centos 5.5, and while executing 'latest', the script stopped and appeared the following:
Code:
[20131229.222814]   --force passed on command line. Upgrade will disgregard update config settings.
die [updatenow] Unable to retrieve tier version info: Inappropriate ioctl for device
exit level [die] (Unable to retrieve tier version info: Inappropriate ioctl for device)
2013-12-29 22:28:37  918 (DEBUG):   Detected a failed sync. Re-trying updatenow.static to correct
2013-12-29 22:28:37  924 (FATAL): Unable to sync cpanel. Please verify your network connectivity to httpupdate.cpanel.net and re-run the installer
Removing /root/installer.lock
Has anyone encountered this?
 

cPanelPeter

Technical Analyst III
Staff member
Sep 23, 2013
575
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143
cPanel Access Level
Root Administrator
Twitter
Hello,

It looks like your network connection was lost or you have a very strict firewall that is preventing the install program from retrieving the update information. You should check your network settings.
 

mohisanisel

Registered
Sep 23, 2013
3
0
1
cPanel Access Level
Root Administrator
I've exactly same problem.

I got this error:

Code:
Unable to sync cpanel. Please verify your network connectivity to httpupdate.cpanel.net and re-run the installer
but when I ping "httpupdate.cpanel.net" these results returns:

Code:
PING httpupdate.cpanel.net (67.205.110.4) 56(84) bytes of data.
64 bytes from cpanel.mtl.iweb.com (67.205.110.4): icmp_seq=1 ttl=47 time=78.6 ms
64 bytes from cpanel.mtl.iweb.com (67.205.110.4): icmp_seq=2 ttl=47 time=78.6 ms
64 bytes from cpanel.mtl.iweb.com (67.205.110.4): icmp_seq=3 ttl=47 time=78.6 ms
64 bytes from cpanel.mtl.iweb.com (67.205.110.4): icmp_seq=4 ttl=47 time=78.6 ms
So it means I have access to the internet and also cpanel's resource.

and server in totally fresh and clean. no firewalls are set :-S

Any suggestions are appreciated.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,913
2,202
363
Hello :)

Check to make sure you are using working resolvers in your /etc/resolv.conf file. If the issue persists, feel free to open a support ticket and post the ticket number here so we can update this thread with the outcome.

Thank you.
 

Gulshan Beejan

Registered
Jan 19, 2015
2
0
1
cPanel Access Level
Root Administrator
Hello,

It looks like your network connection was lost or you have a very strict firewall that is preventing the install program from retrieving the update information. You should check your network settings.

I have a similar issue, as below:

Code:
......failed: Unable to connect: No route to host at ./updatenow.static line 27773.
^C2015-01-19 16:05:25  618 (DEBUG):   Detected a failed sync. Re-trying updatenow.static to correct
2015-01-19 16:05:25  602 ( INFO): Closing install log and passing output control to updatenow.static
^C2015-01-19 16:05:25  618 (DEBUG):   Detected a failed sync. Re-trying updatenow.static to correct
2015-01-19 16:05:25  602 ( INFO): Closing install log and passing output control to updatenow.static
^C2015-01-19 16:05:25  618 (DEBUG):   Detected a failed sync. Re-trying updatenow.static to correct
2015-01-19 16:05:25  602 ( INFO): Closing
We are trying to setup cPanel which is behind a very strict firewall. Can you please let us know which ports needs to be open?
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,913
2,202
363
If the other solutions in this thread are not helpful, please see the following post:

Check to make sure you are using working resolvers in your /etc/resolv.conf file. If the issue persists, feel free to open a support ticket and post the ticket number here so we can update this thread with the outcome.
Thank you.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,913
2,202
363
To update, it was suggested the issue was related to a custom network configuration. The customer did not follow-up to verify if that was indeed the case.

Thank you.
 

Sutherland Nele

Registered
Jun 18, 2015
1
0
1
Tabubil, Western Province, Papua New Guinea
cPanel Access Level
DataCenter Provider
How was this resolved as I am having the same issue trying to install CPanel on CentOS 6.6? My resolver is working fine. I am not able to ping the http://httpupdate.cpanel.net website because my network admin disabled icmp on our network, however, I confirm that i can access and download manually from the website http://httpupdate.cpanel.net. Also note that I am connecting via a proxy. wget and yum updates/installs work fine and I am not sure why this is not working for me.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,913
2,202
363
Also note that I am connecting via a proxy. wget and yum updates/installs work fine and I am not sure why this is not working for me.
Hello :)

It's possible this was related to a temporary issue with a mirror. Can you verify if you were able to proceed with the installation since making the post?

Thank you.