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Problem While logging in

Discussion in 'General Discussion' started by Exfaction, Mar 13, 2013.

  1. Exfaction

    Exfaction Member

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    Hello for the past few days whenever i try to log into cPanel X the icons are messed up and i can't make any changes to my website how do i fix this??? Please help!

    f1fede0bc06666c256eab7af6f211c7c.png THIS IS WHAT HAPPENS
     
    #1 Exfaction, Mar 13, 2013
  2. Infopro

    Infopro cPanel Sr. Product Evangelist
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    You might try clearing your browser cache. Make sure you're on the x3 theme. If you're not the Server Administrator, ask him to force a cPanel update which will reset all style files.
     
    #2 Infopro, Mar 13, 2013
  3. Exfaction

    Exfaction Member

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    how do i force a update?
     
    #3 Exfaction, Mar 13, 2013
  4. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Logged in via SSH as root user you can use this:
    /scripts/upcp --force

    Or, from within WHM:
    Home » cPanel » Upgrade to Latest Version, tick the option here to "Force a reinstall even if the system is up to date."

    HTH!
     
    #4 Infopro, Mar 13, 2013
  5. Exfaction

    Exfaction Member

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    Can you help me over team viewer?
     
    #5 Exfaction, Mar 14, 2013
  6. Infopro

    Infopro cPanel Sr. Product Evangelist
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    No. But your Hosting Provider should be able to.


    Good luck!
     
    #6 Infopro, Mar 14, 2013
  7. Exfaction

    Exfaction Member

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    Still can't fix this lool.
     
    #7 Exfaction, Mar 17, 2013
  8. Exfaction

    Exfaction Member

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    someone halp lol
     
    #8 Exfaction, Mar 18, 2013
  9. quietFinn

    quietFinn Well-Known Member

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    If you are a "Website Owner" you must contact your hosting provider, you can not fix it by yourself.
     
    #9 quietFinn, Mar 18, 2013
  10. arunsv84

    arunsv84 Well-Known Member

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    Is there any error in cpanel error logs ?

    /usr/local/cpanel/logs/error_log

    Do you have root access? If no, contact your hosting provider. If you have root access, you may submit a ticket to cPanel support at https://tickets.cpanel.net/review/login.cgi .

    Cheers!!!
     
    #10 arunsv84, Mar 21, 2013
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