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Problem, WHM transfer of 500MB account

Discussion in 'General Discussion' started by davegg, Dec 18, 2003.

  1. davegg

    davegg Registered

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    Here is the output when I try to transfer a 500Mb account to a new server via the WHM:

    That's it - nothing after. How can I troubleshoot?
     
  2. qua

    qua Member

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    I can't seem to transfer either, my account only has 300MB. Get exactly the same message, my guess is that we need to login as a root and unpack the gunzip the tar file. Although I still am having problem looking for the *tmp* folder right now :(.
     
    #2 qua, Dec 18, 2003
    Last edited: Dec 18, 2003
  3. Website Rob

    Website Rob Well-Known Member

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    Just went through myself with a 462 MB transfer. Turns out, the source server was so badly configured the connection would time out while the gz file was being created. You should have seen something though, after: pkgacctfile is: /tmp/cpmove-USERID.tar.gz, as WHM will usually give an error msg. of some kind.

    If your situation is like mine, the account to be transferred probably has Jailshell. If so, you need to SSH into thaccount and go up a few levels. There you will find the tmp dir. and file in question.

    I had to do a scp and then run

    /scripts/restorepkg IDof_file

    IDof_file = cpmove-IDof_file.tar.gz


    If the above commands seem daunting, you should hire someone -- to do it for you or teach you how. IMHO, a Tutorial in a Forum won't be good enough, to explain eveything correctly.
     
  4. qua

    qua Member

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    I don't think it's that too complicated that we have to hire someone to do it, as long as if there is a detail tutorial or instruction, we'd be able to do it easily.

    Yes, you're right, and I thought that too, the final file is tmp/cpmove-userid.tar.gz which means there is no problem backing up but I can't find it anywhere, nor knowing the proccess needed to do the transfer :(.

    The small site (10MB) is ok, instant transfer flawlessly, all I need was to change the nameserver from old host to my own nameserver and that's it.
     
  5. Hoojx

    Hoojx Active Member

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    just use command line to transfer an account to overcome that prob
     
  6. hostit1

    hostit1 Well-Known Member

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    When I try this I get a:

    root@sls-ce5p18 [/home]# /scripts/restorepkg cpmove-alovingw.tar.gz
    Extracting Domain....Done
    Sorry, the copy failed. Unable to find the cpanel user file
     
  7. TheVoice

    TheVoice Well-Known Member

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    Leave out the .tar.gz in the restorepkg line.
     
  8. hostit1

    hostit1 Well-Known Member

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    Thanks for helping me. I just am having the hardest time getting this to work properly. The site is only about 250 megs. I went to the "old server" & created a full backup of this paticular site. Then I renamed the file to cpmove-alovingw.tar.gz.

    Then I tried the /scripts/restorepkg cpmove-alovingw

    Can anyone help?


    root@sls-ce5p18 [/home]# /scripts/restorepkg cpmove-alovingw
    Extracting Domain....Done
    Sorry, the copy failed. Unable to find the cpanel user file
    root@sls-ce5p18 [/home]# /scripts/restorepkg cpmove alovingw
    Extracting Domain....Done
    Sorry, the copy failed. Unable to find the cpanel user file
    root@sls-ce5p18 [/home]# /scripts/restorepkg alovingw
    Extracting tarball....<script>window.scroll(0,75);</script>...............
    <script>window.scroll(0,150);</script><b>...............
    </b><script>window.scroll(0,225);</script>...............
    <script>window.scroll(0,300);</script><b>...............
    </b><script>window.scroll(0,375);</script>...............
    <script>window.scroll(0,450);</script><b>...............
    </b><script>window.scroll(0,525);</script>...............
    <script>window.scroll(0,600);</script><b>...............
    </b>Done
    Extracting Domain....Done
    Sorry, the copy failed. Unable to find the cpanel user file
     
  9. migman

    migman Member

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    There is a better and easy way.
    Just go to backup (WHM root panel)
    and then Restore Full Bacup/cpmove file :)

    ---------------
    Mig
    www.wwwname4u.com
     
  10. carmatec

    carmatec Member

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    Hello,

    Use the restorepkg command as /scripts/restorepkg alovingw.
    Hope this helps :)
     
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