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Problem with accessing webmail

Discussion in 'User Experience' started by wex56, Sep 3, 2017.

  1. wex56

    wex56 Registered

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    Hi guys, I have problem with accessing webmail on my machine.I can get to point where I type my password and username after that it redirects me to page with only plain text(no style) and if i click on something it just redirects me on login.
    I have tried to access via domain.com/webmail and with port :2096 but nothing seems to work.
     
  2. Eminds

    Eminds Well-Known Member

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    if you have a root access of the server , login with the root and check the logs at

    /usr/local/cpanel/logs/error_log and it will give you an idea of whats happening while browsing the webmail. If you are on a shared hosting account , you need to contact your hosting provider support team for the issue.
     
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  3. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    Please post the output from /usr/local/cpanel/logs/error_log when you notice this behavior.

    Thank you.
     
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  4. mahmudshahmuradov

    mahmudshahmuradov Registered

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    I have same problem but I can access other people can not access. I have all access to cpanel too but others have not what should I do?
     
  5. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello @mahmudshahmuradov,

    I recommend reporting this issue to your web hosting provider so they can take a closer look.

    Thank you.
     
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