Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Problem with accessing webmail

Discussion in 'User Experience' started by wex56, Sep 3, 2017.

  1. wex56

    wex56 Registered

    Joined:
    Sep 3, 2017
    Messages:
    1
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Bosnia & Herzegovina
    cPanel Access Level:
    Root Administrator
    Hi guys, I have problem with accessing webmail on my machine.I can get to point where I type my password and username after that it redirects me to page with only plain text(no style) and if i click on something it just redirects me on login.
    I have tried to access via domain.com/webmail and with port :2096 but nothing seems to work.
     
  2. Eminds

    Eminds Well-Known Member

    Joined:
    Nov 10, 2016
    Messages:
    249
    Likes Received:
    17
    Trophy Points:
    18
    Location:
    India
    cPanel Access Level:
    Root Administrator
    if you have a root access of the server , login with the root and check the logs at

    /usr/local/cpanel/logs/error_log and it will give you an idea of whats happening while browsing the webmail. If you are on a shared hosting account , you need to contact your hosting provider support team for the issue.
     
    cPanelMichael likes this.
  3. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    41,475
    Likes Received:
    1,610
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Hello,

    Please post the output from /usr/local/cpanel/logs/error_log when you notice this behavior.

    Thank you.
     
  4. mahmudshahmuradov

    mahmudshahmuradov Registered

    Joined:
    Oct 4, 2017
    Messages:
    1
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Baku
    cPanel Access Level:
    Website Owner
    I have same problem but I can access other people can not access. I have all access to cpanel too but others have not what should I do?
     
  5. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    41,475
    Likes Received:
    1,610
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Hello @mahmudshahmuradov,

    I recommend reporting this issue to your web hosting provider so they can take a closer look.

    Thank you.
     
Loading...

Share This Page