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Problem with activating cPanel License

Discussion in 'General Discussion' started by mmnaseri, Dec 21, 2011.

  1. mmnaseri

    mmnaseri Registered

    Dec 21, 2011
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    Dear all,
    I have installed cPanel on my server. It's a VPS running Linux. The cPanel license was purchased a couple days ago. I did everything according to the instructions. After I finished setting up cPanel, I reached the page saying "In order to access the interface, you will need to make sure that the software license on this server is active and installed."
    I went to License Verification - cPanel Inc. and checked for my ip address ( and got a license of type "-INTERNAL-VPS", with the Updates Expiration set to `N/A'.
    I therefore concluded that my license was valid and active. I went on to execute `/usr/local/cpanel/cpkeyclt' and got an error:
    I ran `curl' and saw that cPanel servers resolved my IP address correctly to the same one as was on the license.
    I then checked `/usr/local/cpanel/logs/license_log' and saw that cPanel license update failed by looking up the very first server:
    What is missing here? Did I somehow do it wrong?
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

    Apr 11, 2011
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    Hello :)

    It looks like the IP address you are using has an expired cPanel license:

    cPanel License Verification

    You will need to ensure the IP address is properly licensed. If you continue to experience issues, feel free to open a support ticket so we may check further:

    Submit A Ticket

    Thank you.
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