Problem with AutoSSL on Two Accounts

xanadu

Active Member
Sep 25, 2006
27
2
153
One of our VPS has only 10 domains being hosted, on 8 of them Auto SSL works perfectly, on two of them it doesn't, but checking all settings I cannot see any issue. On WHM 'Auto Manage Auto SSL' all domains appear to be treated identically.

I am obviously missing a step in trouble shooting this issue, any hints would be gratefully received
 

cPanelLauren

Product Owner
Staff member
Nov 14, 2017
13,296
1,271
313
Houston
Hi @xanadu


Would it be possible for you to show us the logs from AutoSSL for the two domains that are failing (remove the actual domain name)? You can find them at WHM>>SSL/TLS>>Manage AutoSSL -> Logs

Thanks!
 

g4 design house

Registered
Apr 29, 2019
3
0
1
San Diego
cPanel Access Level
Root Administrator
I hate to piggy back off another thread, but I cannot for the life of me see where to start my own. we have over 100 sites on one of our servers, all using auto-ssl, but one of them keep getting an error message all of a sudden:

DNS DCV: The DNS query to “_cpanel-dcv-test-record.#####” for the DCV challenge returned no “TXT” record that matches the value “_cpanel-dcv-test-record=u0XFA6PL4MpocdosApvZMn41c6TGWG8eHQ8pOhaXynhvIMTVdEvSwR3kTFcP6G9J”.; HTTP DCV: The system failed to fetch the DCV (Domain Control Validation) file at “#####/.well-known/pki-validation/F763F539763D8269490B44FEAF736CE2.txt” because of an error: The system failed to send an HTTP (Hypertext Transfer Protocol) “GET” request to “#######/.well-known/pki-validation/F763F539763D8269490B44FEAF736CE2.txt” because of an error: Could not connect to '#######:80': Network is unreachable. The domain “#######” resolved to an IP address “2607:f1c0:100f:f000:0:0:0:29a” that does not exist on this server.

I masked the domain - all the sites use the same IP of course and no changes seem to have occurred with the domains dns as the site is live.

Any direction on this or how to start a new thread and I would appreciate it.
 

cPanelLauren

Product Owner
Staff member
Nov 14, 2017
13,296
1,271
313
Houston
I hate to piggy back off another thread, but I cannot for the life of me see where to start my own. we have over 100 sites on one of our servers, all using auto-ssl, but one of them keep getting an error message all of a sudden:

DNS DCV: The DNS query to “_cpanel-dcv-test-record.#####” for the DCV challenge returned no “TXT” record that matches the value “_cpanel-dcv-test-record=u0XFA6PL4MpocdosApvZMn41c6TGWG8eHQ8pOhaXynhvIMTVdEvSwR3kTFcP6G9J”.; HTTP DCV: The system failed to fetch the DCV (Domain Control Validation) file at “#####/.well-known/pki-validation/F763F539763D8269490B44FEAF736CE2.txt” because of an error: The system failed to send an HTTP (Hypertext Transfer Protocol) “GET” request to “#######/.well-known/pki-validation/F763F539763D8269490B44FEAF736CE2.txt” because of an error: Could not connect to '#######:80': Network is unreachable. The domain “#######” resolved to an IP address “2607:f1c0:100f:f000:0:0:0:29a” that does not exist on this server.

I masked the domain - all the sites use the same IP of course and no changes seem to have occurred with the domains dns as the site is live.

Any direction on this or how to start a new thread and I would appreciate it.

Is that IPv6 address present on your server? Are you using anything like CloudFlare on the domain?