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Problem with AutoSSL on WHM Domain has failed domain control validation

Discussion in 'Security' started by thanasis, Nov 24, 2017.

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  1. thanasis

    thanasis Active Member

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    Hello all,
    i have the following error when im checking AutoSSL Logs (WHM) :
    Code:
     8:54:53 AM The website “example.com”, owned by “example”, has no SSL certificate. AutoSSL will attempt to obtain a new certificate and install it.
    
     8:54:53 AM WARN The domain “example.com” failed domain control validation: The system queried for a temporary file at “http://example.com/.well-known/pki-validation/408671E3AD378AA552ECCD258679F85B.txt”, but the web server responded with the following error: 403 (Forbidden). A DNS (Domain Name System) or web server misconfiguration may exist.
    
    I transferred the website from a sharehosting to a vps. It is an opencart site ver 2.3.2
     
    #1 thanasis, Nov 24, 2017
    Last edited by a moderator: Nov 24, 2017
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello,

    It looks like access to the DCV file was blocked. Could you let us know the contents of the .htaccess file in the account's public_html directory? Ensure to replace any real domain names or IP addresses with examples.

    Thank you.
     
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  3. thanasis

    thanasis Active Member

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    Yes, i was blocked by htaccess .
    Thank you Michael.
     
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