Problem with AutoSSL on WHM Domain has failed domain control validation

thanasis

Well-Known Member
Nov 24, 2017
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Greece
cPanel Access Level
Root Administrator
Hello all,
i have the following error when im checking AutoSSL Logs (WHM) :
Code:
 8:54:53 AM The website “example.com”, owned by “example”, has no SSL certificate. AutoSSL will attempt to obtain a new certificate and install it.

 8:54:53 AM WARN The domain “example.com” failed domain control validation: The system queried for a temporary file at “http://example.com/.well-known/pki-validation/408671E3AD378AA552ECCD258679F85B.txt”, but the web server responded with the following error: 403 (Forbidden). A DNS (Domain Name System) or web server misconfiguration may exist.
I transferred the website from a sharehosting to a vps. It is an opencart site ver 2.3.2
 
Last edited by a moderator:

cPanelMichael

Administrator
Staff member
Apr 11, 2011
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but the web server responded with the following error: 403 (Forbidden). A DNS (Domain Name System) or web server misconfiguration may exist.
Hello,

It looks like access to the DCV file was blocked. Could you let us know the contents of the .htaccess file in the account's public_html directory? Ensure to replace any real domain names or IP addresses with examples.

Thank you.