Problem with ccTLD's DNS resolution


Oct 11, 2018
Buenos Aires, Argentina
cPanel Access Level
Root Administrator
Hello there.

I'm having a hard time for at least a week trying to figure out a problem I have (I guess).

It all started because I noticed that some customers were able to send mails to Gmail but couldn't receive. I searched in exim_logs with no success and 24 hour later I started to get all bounce backs:

DNS Error: 463875 DNS type 'mx' lookup of domain.tld responded with code SERVFAIL
It was strange since I can see in WHM's zone editor everything is ok for that domain name.

I then realized that this problem only happens with customers who owns ccTLD domains.

I have done some testing with Top TLD's and it works perfectly, even when the DNS zone for both of them are identical.

Here's an example of what I'm talking about.

Example 1 - I own this domain and is currently hosted in my VPS:
[removed URL]

Example 2 - I own this domain and is also currently in my VPS:
[removed URL]

Also, here goes some testing I did inside my VPS:

[removed due to the use of real domain names and IP addresses]

After using the search function I found that some people had a problem where their Child Name Server weren't registered at the domain registrar. In my case, it's, and it's perfectly pointing to my VPS's ip address. (Hence it resolves for TLD customers) but for some stranger thing it doesn't for ccTLD and that's why my customers can't receive emails from Gmail.

Also, I can't ping/whois ns1.removed.tld, neither ns2..removed.tld (from my side) but at the same time I can't understand how are they actually working for TLD domains?

Any help would be appreciate.
Last edited by a moderator:


Product Owner II
Staff member
Nov 14, 2017
Hi @araujonelson

The domain names were removed as we don't allow personally identifying information on the forums but I am able to view historical data and I'm able to run the same query you did for the ccTLD successfully.

Are you running the dig on your server? If so I'd suggest possibly changing your dns resolvers. What are you using in /etc/resolv.conf now?