Problem With Counter

[AbeFroman]

Could not write to counter file: /var/cpanel/Counters/decentex.dat

got any tips?
-rw-r--r-- 1 nobody nobody 3 Nov 12 09:43 decentex.dat

 

[AbeFroman]

this is simple

Just do this
chown decentex.decentex decentex.dat

 

[jsteel]

Any ideas why this occurred? I just had a few users complain about the same thing. I found that some had the correct ownership, while others had that nobody:nobody ownership. Seems like a bug.

Jaz

 

[shannon]

Known issue, been around as long as I've been in cPanel land... (only about 8 months I guess)..

anyway, the issue is SuExec... it runs the scripts as a user account, but the data file is owned by nobody:nobody.

haven't seen or heard of a fix as of yet.. just one of those little annoying things to make our days fun.

 

[shaun]

from what i can tell so far.... dont hold me to this. CPanel/WHM has no way of keeping track of who owns what counters. It simply just creates them and you use them... Since it doesnt &seam& to keep track of them, nobody can write a script to run thru and chown them to the correct user.

 

[compunet2]

Is anyone at cpanel fixing this??? I have a few users who have been running into this problem when creating counters.....

rf

 

[sexy_guy]

Yep, we had two users get upset over this. We had chown their .dat files to user.user and chmod the files to 666. Whats up with this bug? Its been around for months and still not fixed!!!

 

[casey]

I'm also interested in a fix for this.

 

[meweb]

Hello Everybody,

The solution to this problem is very simple. As you all know that the dat files are written by apache when people access web pages.

So here is a single command for the problem.

goto the directory /var/cpanel/Counters/

chown nobody.nobody *

Please let me know if this solves the problem.

Atleast it fixed the same error for me.

Regards,

 

[compunet2]

Thats not a solution. Thats a temp fix. You have to do this for every user who has a problem. This shouldn't happen at all. Cpanel needs to fix it.

 

[WebHostPro]

I agree with taking it out if it doesn;t work, otherwise it just makes our job harder dealing with upset customers.

I have a probally heard 50-60 complaints about this and spent hours dealing with it...



My next question is when will cpanel offer a option in the WHM to choose what scripts to offer what users??? Bassically put everything under add-on and choose which one's to choose..



I have been praying for this.

 

[timtak]

counters don't work and this is why!

I am just a user with ipowerweb.com, here because there do not have a users forum and I don't want to disturb tech support all the time.

I couldn't make a counter with this problem. They did not tell me that their managament software has this bug.

A counter is one of the first things that many users would like. Please fix this bug.

Tim

cPanel.net Support Ticket Number:

 

[ThunderHostingDotCom]

Obviously cPanel has STILL not fixed this problem & has no intnet or care to do so! I just got this problem today!

cPanel.net Support Ticket Number:

 

[ThunderHostingDotCom]

Re: this is simple

Originally posted by AbeFroman
Just do this
chown decentex.decentex decentex.dat

Can you please tell me step by step how I chown the counter dat file. Mine is nolan.dat

cPanel.net Support Ticket Number:

 

[timtak]

The solution was posted here on another thread on the same topic. When you first sign up with your provider they give you a temporary cpanel url like

http://somenumber.somestrangeadress.of.your.houst/cpanel

If you use that to set up a counter it does not work.

But if you use
http://mydomain.com/cpanel
once your domain is up and running then the counter does work.
I have no problem with counters now that I use the latter.

cPanel.net Support Ticket Number:

 

[ThunderHostingDotCom]

Originally posted by timtak
The solution was posted here on another thread on the same topic. When you first sign up with your provider they give you a temporary cpanel url like

http://somenumber.somestrangeadress.of.your.houst/cpanel

If you use that to set up a counter it does not work.

But if you use
http://mydomain.com/cpanel
once your domain is up and running then the counter does work.
I have no problem with counters now that I use the latter.

cPanel.net Support Ticket Number:

Well just so you know the site has been up and running for 2 years & the counter worked fine. I tested out your idea & that did not fix my problem. The counter was working fine then all of the suddon I got this error. All other site counters on my server work fine.

cPanel.net Support Ticket Number:

 

[AbeFroman]

If you use
http://111.222.333.444/cpanel or http://yourhandle.yourhostingconpany.com/cpanel the counter will have the owner and group nobody, but if you use http://yourdomain.com/cpanel, it will have the correct owner and group.

I just tell my people to goto http://yourdomain.com/cpanel and not http://your_ip/cpanel, however I often get back complaints saying when they goto http://yourdomain.com/cpanel they see 4 advertisements and not there control panel.

cPanel.net Support Ticket Number:

 

[digitalSite]

Counter error: Bad Keyword "pbrg"

Anyone have seen this error yet in a counter box?

Bad keyword "prbg"

I don't know what this is...can anyone help find a solution please?
Thank you.

P.S. Recently upgraded to CPanel 7.2.

cPanel.net Support Ticket Number:

 

[simplybe]

Originally posted by AbeFroman
If you use
http://111.222.333.444/cpanel or http://yourhandle.yourhostingconpany.com/cpanel the counter will have the owner and group nobody, but if you use http://yourdomain.com/cpanel, it will have the correct owner and group.

I just tell my people to goto http://yourdomain.com/cpanel and not http://your_ip/cpanel, however I often get back complaints saying when they goto http://yourdomain.com/cpanel they see 4 advertisements and not there control panel.

cPanel.net Support Ticket Number:

same problem here some users don`t realise they have to change http://yourdomain.com/cpanel to their own domain name.

I now tell them to go to http://your_domain.com/cpanel (remember to replace "your_domain.com" with your actual domain name)

cPanel.net Support Ticket Number:

 

[goodmove]

Re: Counter error: Bad Keyword "pbrg"

Originally posted by digitalSite
Anyone have seen this error yet in a counter box?

Bad keyword "prbg"

I don't know what this is...can anyone help find a solution please?

Where do you see this error?

cPanel.net Support Ticket Number: