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Problem with cPanel access

Discussion in 'General Discussion' started by unfjmatt, Oct 15, 2014.

  1. unfjmatt

    unfjmatt Registered

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    This is probably a simple question, but I am baffled.

    I and the administrator of a VPS. When I try to log into my cPanel for my user account, it is giving me root access. The cPanel password is different from the root password. I tried this on multiple browsers and multiple computers.

    What have I done wrong?
     
  2. triantech

    triantech Well-Known Member

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    Hello,

    What do you mean by 'cPanel is giving you root access' ? There is no root account associated with cPanel and its in
    WHM u login as root.
     
  3. unfjmatt

    unfjmatt Registered

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    I understand that.

    I log in as my cPanel user for the account, and it looks and acts just as if I went through WHM and clicked the cPanel icon next to the account under "List Users." It even tells me that I am logged in with the root password.
     
  4. Slot

    Slot Registered

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    Of course the root password is different from the user password. Try to see in the cPanel the menu Root settings and change the password there.
     
  5. server9host

    server9host Well-Known Member

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    Hello unfjmatt,

    Root user is main user of your server, root user have full permission and privilege to access the each file and directory from server.

    As per you said from WHM >> list Account you click on cpanel account then you get access of the cpanel account with root access because root have that privilege.

    But you can't use root credential to access cpanel account. Using root user you directly get WHM access from WHM you can access other cPanel accounts.

    Thanks
     
  6. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello :)

    Is it a reseller account with full privileges? Have you tried changing the password for the account to see if that makes a difference?

    Thank you.
     
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