Problem with cPanel University

[Annabel B]

Hello cPanel Team!
I'm new in cPanel.
I'm starting with courses cPanel University. Currently, I'm doing "cPanel & WHM Administrator" and I have the following problems:
In the "Databases administration in WHM" course I completed the unit "Managing Users and Passwords" , however, system doesn't allow me following forward because isn't taken as unit completed.

I sended a email to [email protected] but he has not given me an answer .
I need to access the others units for I can learn to used cPanel efficiently.
I have same problem with "Mail Administration in WHM".
I don't know why system no allow me to continue courses.
Can you help me?

 

[cPanelMichael]

Hello @Annabel B,

Thanks for your interest in taking cPanel University courses! I'm sorry to see you've encountered an issue completing one of the courses. I've relayed this report over to our cPanel University Lead, but you may not receive a response right away due to some ongoing training.

Thank you.

Update: You should receive a follow-up within 24-48 hours.

 

[arunnair555]

Hello,

I am trying to take a cPanel certification from cPanel university. I have completed the topic up to Exim and spamd Configuration and trying to attend the quiz on same. But I am unable to do the same because I am in a loop; ie after completion of the course it is going the first slide. I have send mail via the message section but no reply.

Please help me if you can.

Thanks&Regards,
Arun Nair

 

[cPanelMichael]

Hello @arunnair555,

Can you send an email to [email protected] to report this issue? This is the best method of contact to report any problems with cPanel University.

Thanks!

 

[Paul Bowman]

I’ve run into exactly the same problem at the same point in this course, interestingly, after having already completed number of other courses.

Sent a message to ‘instructor’ internally and am waiting for reply.

 

[trifo13]

Hiya.

I get 404 on the Databases Administration in WHM >> Understanding Databases and can't proceed further:

screens.kgix.net/tt/chrome_cfdD7dZjSC.png

GET https://exams.cpanel.net/getfile/cpanel/1556222679_01-understanding-databases-scorm12-cC6G8T7A/scormcontent/Storage%20Engine%20and%20Information%20Schema 404 (Not Found)

I've sent a message to the course instructor month ago, but that's not yet fixed.

BR,
Trifo.

 

[cPanelMichael]

Hello @trifo13,

Could you send a new email to [email protected] directly about this issue and reference your post on this thread? Let me know once you've sent it and I'll confirm with our cPanel University Lead that it was received.

Thank you.

 

[trifo13]

Hello @trifo13,

Could you send a new email to [email protected] directly about this issue and reference your post on this thread? Let me know once you've sent it and I'll confirm with our cPanel University Lead that it was received.

Thank you.

Email sent, Michael.

Thank you!

BR,
Trifo.

 

[MoonDDemon]

Hi,

I finished cPanel Professional Certification on 06/20/2019, got my Transcript ID but I can't search my name or transcript ID in cPanel University -- Get Certified!.

Transcript ID: d302-3ffd-0326-7ca9

Please tell me if I missed something.

Screenshots:








Thank you.

Regards,
Moon

 

[cPanelMichael]

Hello @MoonDDemon,

Issues with cPanel University should be addressed over email to [email protected]. You should receive a response within 1-5 business days.

Thank you.

 

[MoonDDemon]

Hello @MoonDDemon,

Issues with cPanel University should be addressed over email to [email protected]. You should receive a response within 1-5 business days.

Thank you.

Thank you @cPanelMichael , cheers.

 

[noel4000]

Hello, I am trying to complete the system admin courses in cPanel University. When I attempt to start the Database or Email in Command line courses I find a white screen that won't let me proceed despite completed all previous material. I've sent emails and haven't seen a change in weeks. I just sent an email to the professor address, is there anything else I should do for a response?

 

[Infopro]

Greetings @noel4000 I'll see what I can find out for you today. Most of the cPanel team was away at webprossummit.com last week, including the team that manages cPanel University.