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problem with cpanel

Discussion in 'General Discussion' started by Motamedi, Apr 8, 2016.

  1. Motamedi

    Motamedi Well-Known Member

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    hello

    my problem is cpanel can not create new account

    [​IMG]

    a warning occurred while processing this directive

    please help me for solved this problem ...

    thanks
     
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello :)

    Could you let us know the output to /usr/local/cpanel/logs/error_log when attempting to create an account? You can follow the output with a command such as:

    Code:
    tail -f /usr/local/cpanel/logs/error_log
    Thank you.
     
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  3. Motamedi

    Motamedi Well-Known Member

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  4. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Twitter:
    The error output suggests an issue with the dimensions of your custom branding images. Have you tried adjusting reducing the pixels of these images to the sizes suggested in the error message? Branding options are configured at:

    "WHM Home » cPanel » Branding"

    Documentation is found at:

    Branding - Documentation - cPanel Documentation

    Thank you.
     
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