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Problem with default email account

Discussion in 'E-mail Discussions' started by Marty, Jul 9, 2004.

  1. Marty

    Marty Well-Known Member

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    I have a customer that is having problems receiving mail to their default account. I have checked to see if they had changed the default address and they have not, but mail to the default account is being sent to /dev/null. I can find any reason for this. Here is an entry from the exim_mainlog:

    2004-07-09 13:32:41 1BizEm-0000bO-WD => /dev/null (user@server.host.com) <user@domain.com> R=central_filter T=**bypassed**

    Any ideas on why this would happen. The mail was sent to user@domain.com and the server hostname is server.host.com. user is the cpanel username, so this mail was sent to the default account.

    Any help would be appreciated.
     
  2. chirpy

    chirpy Well-Known Member

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    Be careful calling something the "default account" as thing could get confusing. cPanel call the catchall alias the "Default Address". If you set this alias to go to :blackhole: then any email to the domain will be sent to /dev/null unless there is a corresponding alias or virtual mail account. So, to receive email to the main account, you must create a new mail account called <user>@<domain.com> and they must POP3 login to that, not the main account name.
     
  3. Marty

    Marty Well-Known Member

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    Okay, call it the catchall if you will, but it is the account that is automatically created by cpanel when the account is created. As I stated, it has not been blackholed and the valias file is fine. There is nothing obvious and this is the only account on the server affected.
     
  4. easyhoster1

    easyhoster1 Well-Known Member

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    See if there is a .forward file in the user shell space.

    /home/username

    You need to check this with ssh, or the filemanager
     
  5. Marty

    Marty Well-Known Member

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    Nope
     
  6. Radio_Head

    Radio_Head Well-Known Member

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    Marty , I have exactly the same problem here with 1 user ! Did you fix it ?
     
  7. rvskin

    rvskin Well-Known Member
    PartnerNOC

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    Check if in '/etc/valiases/domain.com' has a line begin with
    *: /dev/null
    or
    *: :blackhole:
     
  8. Radio_Head

    Radio_Head Well-Known Member

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    I have only a
    *: :fail: no such address here

    I removed it but it didn't fix the problem ...
     
  9. Radio_Head

    Radio_Head Well-Known Member

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    it works only placing a

    *: username

    but in this way the client cannot use blackall or fail
     
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