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Problem with DNS and Addon Domains after transferring accounts

Discussion in 'Bind/DNS/Nameserver' started by JesusSuarz, Oct 8, 2018.

  1. JesusSuarz

    JesusSuarz Registered

    Oct 11, 2012
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    Root Administrator
    I need help!

    my client asked me to move all their sites to a new server.

    he had a reseller account in another hosting

    but I contract a dedicated server.

    I used the tool ("COPY") of cpanel to move the sites.

    the sites moved perfectly.

    the emails also moved

    But the problems are the following:

    1) "When trying to send or receive emails, it gives an error"
    check the DNS zones and point to the old servers still. (I do not know how I could repair it)

    2) In addition the Addon Domains have disappeared (but their dns zones are still created)
    somebody could help me?

    I do not have good English ... excuse me
  2. cPanelLauren

    cPanelLauren Forums Analyst II Staff Member

    Nov 14, 2017
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    HI @JesusSuarz

    Did you use the Express Transfer setting? The documentation here should provide information on how to move past this issue: Transfer Tool - Version 74 Documentation - cPanel Documentation

    If the addon domains are indeed missing I would suggest performing the transfer once more and selecting overwrite if that doesn't function for you, you may need to open a ticket so that we can take a closer look

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