Problem with DNS and Addon Domains after transferring accounts

JesusSuarz

Registered
Oct 11, 2012
1
0
1
cPanel Access Level
Root Administrator
I need help!

my client asked me to move all their sites to a new server.

he had a reseller account in another hosting

but I contract a dedicated server.

I used the tool ("COPY") of cpanel to move the sites.

the sites moved perfectly.

the emails also moved

But the problems are the following:

1) "When trying to send or receive emails, it gives an error"
check the DNS zones and point to the old servers still. (I do not know how I could repair it)

2) In addition the Addon Domains have disappeared (but their dns zones are still created)
somebody could help me?

I do not have good English ... excuse me
 

cPanelLauren

Forums Analyst II
Staff member
Nov 14, 2017
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Houston
cPanel Access Level
DataCenter Provider
HI @JesusSuarz

Did you use the Express Transfer setting? The documentation here should provide information on how to move past this issue: Transfer Tool - Version 74 Documentation - cPanel Documentation

If the addon domains are indeed missing I would suggest performing the transfer once more and selecting overwrite if that doesn't function for you, you may need to open a ticket so that we can take a closer look

Thanks!