Problem with DNS setup on cpanel

[osyrys14]

Keep getting these emails,

The hostname (cpanel-internal.domain.au) resolves to
103.9.x.xx. It should resolve to 10.1.x.xx. Please be sure that
the contents of /etc/hosts are configured correctly, and also that
there is a correct 'A' entry for the domain in the zone file.

However, if I change it to resolve to the internal IP address, nothing will resolve to the internet properly. Can we just ignore these messages, or is there something that can be done about this?

 

[quietFinn]

Change the IP in WHM-> Server Configuration-> Basic cPanel & WHM Setup-> Basic Config to 103.9.xx.xx

 

[osyrys14]

Will that effect functionality of cPanel, since that's NOT the IP address of the server, that's it's public IP of the firewall...

 

[quietFinn]

If you go to
WHM-> IP Functions -> Show or Delete Current IP Addresses
what do you see?

As far as I understand cPanel server's main address can not be a "private IP address".

 

[osyrys14]

Everything (5 sites testing) is working fine, the only thing that's happening is getting that email about ipcheck.

 

[24x7server]

Hello,

I can see you server hostname is not setup correctly on your server and due to that it's resolving to correct IP. You will have to setup the correct and fully qualified domain name for your hostname. You can change it through WHM >>Networking Setup >> Change Hostname and after that add correct "A" record for your server hostname through WHM >> DNS Functions >> Add an A Entry for Your Hostname

 

[osyrys14]

The hostname IS cpanel-internal.domain.au and the public IP address is 103.9.xx.xx

 

[24x7server]

Have you added "A" record for your hostname with 103.9.xx.xx IP through WHM >> DNS Functions >> Add an A Entry for Your Hostname ?

 

[osyrys14]

I just added the public IP address, still doesn't show up, and I guess I just have to wait till morning to see if ipcheck likes it or doesn't.

 

[24x7server]

Also I will suggest you, If your main domain is hosted on other server then you will have to add "A" entry for your " cpanel-internal " to your server IP 103.9.xx.xx so that you should not get any other issues with your server hostname

 

[cPanelMichael]

Hello

Actually, you can safely ignore this warning message. It's normal for this message to show up when you are using a private IP address. There is an internal case open (#56083) to address this issue in a future build of cPanel, however in the meantime you may want to setup a filter in your email client to prevent this message from appearing in your inbox. Please ensure your hostname does resolve to a public IP address.

Thank you.