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Problem with EasyApache inside of WHM

Discussion in 'EasyApache' started by vlee, Sep 23, 2013.

  1. vlee

    vlee Well-Known Member

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    I try to do update PHP and Apache with EasyApache but it hangs and is in a loop trying to connect

    HomeHome »Software »EasyApache (Apache Update)

    Code:
    Making sure we have the latest files...
    The update server is currently updating its files.
    It may take up to 30 minutes before access can be obtained.
    Waiting 30 seconds for access to the update server......
    Checking again....
    The update server is currently updating its files.
    It may take up to 30 minutes before access can be obtained.
    Waiting 30 seconds for access to the update server......
    Checking again....
    The update server is currently updating its files.
    It may take up to 30 minutes before access can be obtained.
    Waiting 30 seconds for access to the update server......
    Checking again....
    The update server is currently updating its files.
    It may take up to 30 minutes before access can be obtained.
    Waiting 30 seconds for access to the update server......
    Checking again....
    The update server is currently updating its files.
    It may take up to 30 minutes before access can be obtained.
    Waiting 30 seconds for access to the update server......
    Checking again....
    The update server is currently updating its files.
    It may take up to 30 minutes before access can be obtained.
    Waiting 30 seconds for access to the update server......
    Checking again....
    The update server is currently updating its files.
    It may take up to 30 minutes before access can be obtained.
    Waiting 30 seconds for access to the update server......
    Checking again....
    The update server is currently updating its files.
    It may take up to 30 minutes before access can be obtained.
    Waiting 30 seconds for access to the update server......
    Checking again....
    The update server is currently updating its files.
    It may take up to 30 minutes before access can be obtained.
    Waiting 30 seconds for access to the update server......
    Checking again....
    The update server is currently updating its files.
    It may take up to 30 minutes before access can be obtained.
    Waiting 30 seconds for access to the update server......
    Checking again....
    The update server is currently updating its files.
    It may take up to 30 minutes before access can be obtained.
    Waiting 30 seconds for access to the update server......
    Checking again....
    The update server is currently updating its files.
    It may take up to 30 minutes before access can be obtained.
    Waiting 30 seconds for access to the update server......
    Checking again....
    The update server is currently updating its files.
    It may take up to 30 minutes before access can be obtained.
    Waiting 30 seconds for access to the update server......
     
  2. ScottTh

    ScottTh Well-Known Member

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    Hi vlee,

    Are you still seeing this issue when trying to update EasyApache? It seems like there might have been a connectivity issue the first time you tired.

    Thank you.
     
  3. vlee

    vlee Well-Known Member

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    Now it is working..

    Very strange to see that because I never had any issues before.
     
  4. ScottTh

    ScottTh Well-Known Member

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    Hello,

    Great to hear that all is well now! We'll keep our eyes out for similar reports from other users.

    Thanks.
     
  5. FeeReD

    FeeReD Well-Known Member

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    I am having the same exact issue. Not sure if it's just today but EasyApache has been looping the same message. The reason I am trying to run the EasyApache is because mb_string is missing from my server? I feel like this shouldn't be an issue in the first place...

    Tried doing a yum update for php-mb* and it can't find anything to install along with the php-common extension. Anybody have any suggestions?

    Thank you,
    Chris
     
  6. cPanelKurtN

    cPanelKurtN Well-Known Member
    Staff Member

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    This can occur when we're in the middle of updating EasyApache on the update servers.

    Today, there were some network congestion issues, which made the update process take a little longer than usual.
     
  7. FeeReD

    FeeReD Well-Known Member

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    Okay. It's working fine now. However, I am having an issue still with the update. After rebuilding, it never says it completed until I click "refresh output window". That's when the WHM interface lets me know that the build has been completed. When I try to access the "Configure PHP and suEXEC" it yells at me saying that there is a build still in process... I manually have to remove the file in order to access that module.

    Any ideas why?
     
  8. cPanelPeter

    cPanelPeter Technical Analyst III
    Staff Member

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    Twitter:
    Hello,

    Please open a support ticket so that one of our analysts can review the logs on your server and try to determine why the browser session hung.
     
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