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Problem with email address

Discussion in 'E-mail Discussions' started by lamp, Sep 18, 2004.

  1. lamp

    lamp Well-Known Member

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    Hello,

    Here is the problem:

    One of my clients wants to create and email - let's say - abc@domain.com.

    When he goes to the cpanel and creates the email, he gets back an error saying that the email address cannot be created because it already exists... yet, when all the email accounts are listed in the control panel, abc@domain.com is not there!?

    How can that be? Has anyone ever had this problem? I tried to fix the mailboxes (from whm) but it didn't do a thing.

    Let me know what you think.

    Lamp.
     
  2. lamp

    lamp Well-Known Member

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    ???
    ? Nobody ?
    ???
     
  3. linux-image

    linux-image Well-Known Member

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    vi /home/username/etc/passwd

    check if your "abc" is in this file; If so; delete it and try again.
     
  4. lamp

    lamp Well-Known Member

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    Thanks for the suggestion but I checked the file and there is no abc there.

    I really don't know what this could be.

    Lamp
     
  5. linux-image

    linux-image Well-Known Member

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    it cannot happen :( please could you give me some more details. you can PM me the same if you like.
     
  6. lamp

    lamp Well-Known Member

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    ????

    Okay... Here is a very detailed description:

    1. I list the email accounts and the ouput is:

    a@domain.com
    b@domain.com

    2. I click on add new email address and enter c@domain.com

    3. I get an error message saying: email address already exists.

    4. I send an email to c@domain.com and as a sender I don't get a bounce.

    5. I checked the aliases files and the files in the /home/username grepping for c ... but nothing comes up!?

    I don't know what more to do here except for deleting the entire domain and re-creating the account.

    By the way, I really appreciate the effort you're putting into helping solve this problem.

    Thanks,
    Lamp.
     
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