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Problem with email export

Discussion in 'E-mail Discussion' started by Ivan Alejandro, Feb 21, 2018.

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  1. Ivan Alejandro

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    Hello, i have a problem when i try to export email with horde.

    After select the folder and export, i select like zip and a error appear in my window, i attached an image with the message, the folder only contains 45 Mb, before try download this folder, i downloaded other only with two message an it downloaded well.


    Regards.
     

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  2. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    Could you let us know of any specific output to /usr/local/cpanel/logs/error_log when this happens?

    Thank you.
     
  3. Ivan Alejandro

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    i don't now if i send you te correct message i give you other here

    [2018-02-21 10:13:52 -0600] warn [webmaild] The subprocess (php) exited with an error: The subprocess reported error number 255 when it ended. at /usr/local/cpanel/Cpanel/Server/Handlers/SubProcess.pm line 251.
    Cpanel::Server::Handlers::SubProcess::_report_subprocess_errors(Cpanel::Server::Handlers::SubProcess=HASH(0x1ea6a48)) called at /usr/local/cpanel/Cpanel/Server/Handlers/SubProcess.pm line 109
    Cpanel::Server::Handlers::SubProcess::handler(Cpanel::Server::Handlers::SubProcess=HASH(0x1ea6a48), "subprocess_name", "php", "subprocess_pid_to_reap", 2622, "subprocess_read_handle", IO::Handle=GLOB(0x1ea2548), "subprocess_write_handle", ...) called at cpsrvd.pl line 6511
    cpanel::cpsrvd::cgiHandler("app", "php", "document", "./horde/services/download/index.php") called at cpsrvd.pl line 6322
    cpanel::cpsrvd::phpHandler("document", "./horde/services/download/index.php") called at cpsrvd.pl line 5477
    cpanel::cpsrvd::dodoc_webmaild() called at cpsrvd.pl line 1650
    cpanel::cpsrvd::dodoc(HASH(0x14d8458)) called at cpsrvd.pl line 1429
    cpanel::cpsrvd::handle_one_connection(8) called at cpsrvd.pl line 877
    cpanel::cpsrvd::script() called at cpsrvd.pl line 324
    warn [webmaild] The subprocess (php) exited with an error: The subprocess reported error number 255 when it ended.
    Use of uninitialized value $app_name in substr at /usr/local/cpanel/Cpanel/Template/Plugin/ApplicationUrl.pm line 107.
    Use of uninitialized value $secure_port in concatenation (.) or string at /usr/local/cpanel/Cpanel/Template/Plugin/ApplicationUrl.pm line 111.
    PHP Fatal error: Allowed memory size of 134217728 bytes exhausted (tried to allocate 39191724 bytes) in Unknown on line 0
     
  4. cPanelMichael

    cPanelMichael Forums Analyst
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    This suggests one of the internal cPanel and PHP limits configured for cpsrvd and Horde was met when performing the action. In previous cases where customers report this issue, the consensus best approach is to configure the email account with an external email client (using the IMAP protocol) and then export the emails directly on the local computer via the email client's export utility.

    Thank you.
     
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