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Problem with email recieve in outlook when email on server becomes too high.

Discussion in 'E-mail Discussion' started by srpurdy, Aug 15, 2014.

  1. srpurdy

    srpurdy Well-Known Member

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    I have an odd issue. One of my clients emails sometimes gets up to 1000,2000 emails. He often doesn't check his email for days. or even weeks. I can't really do much about that. But it seems if the total amount of emails becomes too high that he just cannot download them. (outlook) (He is using pop3) If he goes onto the webmail and deletes a bunch of them, his email will begin to work again. Is there a setting that is limiting how many emails he can download at once or some connection limitation that would cause this? I'm thinking it's a server configuration issue, but all the settings I've tried in mail configuration haven't made any difference.

    Thanks for any help. :)
     
  2. vanessa

    vanessa Well-Known Member
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    The mail client controls the downloading. I'm not sure about Outlook, but I know Exchange does this. Have him try using IMAP instead.
     
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  3. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello :)

    You could review /var/log/maillog at the time the user downloads the emails to see if there are any error messages from the mail server, however you may want to simply suggest a different email client to the user (e.g. Thunderbird).

    Thank you.
     
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