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Problem with email?

Discussion in 'E-mail Discussion' started by hercules29, Jul 26, 2006.

  1. hercules29

    hercules29 Registered

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    I have a client that is saying that sometimes they don't receive email 4-5 days after they know that someone has sent them. And that they are coming from different senders. Can anyone offer advice on what I should check? Here is a log of messages from the stats:

    Time spent on the queue: all messages
    -------------------------------------

    Under 1m 22667 96.8% 96.8%
    5m 182 0.8% 97.6%
    15m 18 0.1% 97.6%
    30m 4 0.0% 97.7%
    1h 10 0.0% 97.7%
    3h 27 0.1% 97.8%
    6h 28 0.1% 97.9%
    12h 47 0.2% 98.1%
    1d 47 0.2% 98.3%
    Over 1d 390 1.7% 100.0%


    Is there anything that sticks out right off hand? tia
     
  2. chirpy

    chirpy Well-Known Member

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    Go on, have a guess
    You would need to get the exim message ID from the email and then search your exim_mainlog to see what's happened with the email transaction.
     
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  3. hercules29

    hercules29 Registered

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    Ok, I'm a complete novice (imagine that) and don't know what the exim message ID is and where to get it.
     
  4. chirpy

    chirpy Well-Known Member

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    You would need a copy of one of the emails in question. You would need to look at the email headers of the email and look at the last Received: line (which actually appears as the first in the header from top down) which was inserted by exim. The ID you want is part of that Received: line called id an example of which is:

    Code:
    Received: from web2.cpanel.net ([69.90.250.19])
    	by myserver.com with esmtps (TLSv1:AES256-SHA:256)
    	(Exim 4.52)
    	id [B]1G5nM2-0001YK-VM[/B]
    	for me@myserver.ocom; Wed, 26 Jul 2006 18:39:31 +0100
    ID is highlighted in bold above.

    Then, with that message ID, search your exim_mainlog. So, using this example:

    grep 1G5nM2-0001YK-VM /var/log/exim_mainlog
     
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  5. hercules29

    hercules29 Registered

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    Ok, so I need to have them forward me one of the emails in question to start with?
     
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