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Problem with emails in my CPANEL, I can send but i cant recive :(

Discussion in 'E-mail Discussion' started by bledzhegrova, Mar 5, 2014.

  1. bledzhegrova

    bledzhegrova Registered

    Mar 5, 2014
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    Website Owner
    Can someone help me to fix this problem, I am trying but i cant find where is the problem, I can send email ( in gmail,hotmail etc. ) but when I try to send email ( to ) I dont recive any email and i cant see any error .

    p.s Only yesterday I recived this error

    Delivery to the following recipient failed permanently:

    Technical details of permanent failure:
    Google tried to deliver your message, but it was rejected by the server for the recipient domain by [].

    The error that the other server returned was:
    550 unknown user

    ----- Message suppressed -----
    #1 bledzhegrova, Mar 5, 2014
    Last edited by a moderator: Mar 5, 2014
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
    Staff Member

    Apr 11, 2011
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    Root Administrator
    Hello :)

    Have you created the email account that you sending the email to? Is the IP address in the rejection message the same IP address as your cPanel server? If so, check /var/log/exim_rejectlog to see if additional details are available for the rejection. EX:

    exigrep info@domain /var/log/exim_rejectlog
    Thank you.
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