Paul28

Registered
Dec 14, 2020
2
0
1
Manchester
cPanel Access Level
Website Owner
Hi, had a recent problem with my email address sending spam emails, we changed the password in cpanel and sorted this. But now I can't send or receive any emails and it looks like the password for me to log into CPanel has been changed and can't log in, I try the reset password link, and it wants to send the link to the email address I no longer receive emails from, I really am stuck, can anyone help
 

cPRex

Jurassic Moderator
Staff member
Oct 19, 2014
7,496
1,009
313
cPanel Access Level
Root Administrator
Hey there! I'm sorry to hear about this issue with the email address on the system. If you aren't able to access cPanel you wouldn't be able to fix this on your end, as you'd need to get your hosting provider involved to help reset that password. Can you contact them directly and have them help with that?