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Problem with FTP - doesnt access with correct data

Discussion in 'Database Discussions' started by tangowebs, Jun 3, 2008.

  1. tangowebs

    tangowebs Well-Known Member

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    Hi, we have an account that cannot access ftp using same information that works for whm / cpanel.
    The error says:
    530 Login authentication failed
    Error: No se pudo conectar al servidor

    Do you know what can be wrong?
     
  2. kernow

    kernow Well-Known Member

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    Probably a simple typo error ? someones typing o instead of 0 perhaps? try changing the password and login again.
     
  3. cPanelDavidG

    cPanelDavidG Technical Product Specialist

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    Are you using the username user or user@example.com where user is your username and example.com is your domain? On some servers, you must use user@example.com.
     
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