Problem with FTP - doesnt access with correct data

tangowebs

Well-Known Member
Oct 12, 2004
93
0
156
Hi, we have an account that cannot access ftp using same information that works for whm / cpanel.
The error says:
530 Login authentication failed
Error: No se pudo conectar al servidor

Do you know what can be wrong?
 

cPanelDavidG

Technical Product Specialist
Nov 29, 2006
11,216
13
313
Houston, TX
cPanel Access Level
Root Administrator
Hi, we have an account that cannot access ftp using same information that works for whm / cpanel.
The error says:
530 Login authentication failed
Error: No se pudo conectar al servidor

Do you know what can be wrong?
Are you using the username user or [email protected] where user is your username and example.com is your domain? On some servers, you must use [email protected].