Problem With FTP in Cpanel

cikul

Well-Known Member
Nov 15, 2002
49
0
156
One of my client has created FTP account via cpanel. but while they try to login to ftp server, always fail. but in other account everything is ok..

Why it happen? and how to check/fix this problem, i have try to run ./ftpupdate but still not help

FTP Account Added!

The FTP account cikul with password cikul was added. and a quota of 10 megs (0 or blank is unlimited).

Syncing Ftp Databases....Done
c:\ > ftp ftp.xxxxxxxxxx.net
Connected to ftp.xxxxxxxxxx.net.
220---------- Welcome to Pure-FTPd [TLS] ----------
220-You are user number 2 of 50 allowed.
220-Local time is now 07:42. Server port: 21.
220-This is a private system - No anonymous login
220 You will be disconnected after 15 minutes of inactivity.
500 This security scheme is not implemented
500 This security scheme is not implemented
KERBEROS_V4 rejected as an authentication type
Name (ftp.xxxxxxxxxx.net:root): [email protected]
331 User [email protected] OK. Password required
Password:
530 Authentication failed, sorry
Login failed.
 

andyf

Well-Known Member
Jan 7, 2002
249
0
316
UK
Is this site on a dedicated IP? Try logging in with just the username 'cikul'.
 

cikul

Well-Known Member
Nov 15, 2002
49
0
156
No.. the IP is Shared, and it happen only for this account.

Anyone know how to fix/check this?
 

andyf

Well-Known Member
Jan 7, 2002
249
0
316
UK
I speak in respect of proFTPD, but you could check /etc/proftpd/username - I'm not sure if this is used by PureFTPD or not, or if there's a copy of it for Pure.
 

cikul

Well-Known Member
Nov 15, 2002
49
0
156
goal said:
I speak in respect of proFTPD, but you could check /etc/proftpd/username - I'm not sure if this is used by PureFTPD or not, or if there's a copy of it for Pure.
Thank's for your information, i have checked directory /etc/proftpd, and i see that pureftpd use setting from that directory, i try to create user from my account, and that account listed at /etc/proftpd/username

But in the problem account, i try to create ftp account, and the new ftp account not listed at /etc/proftpd/problemuser

I check the file permission, the permission was same with other file, so why the new ftp account not listed at /etc/proftpd/problemuser

Thank's for help.
 

cikul

Well-Known Member
Nov 15, 2002
49
0
156
brent123 said:
might be the ftp client... (the KEBEROS_V4 auth error)

Regards,
Brent
can you explain this? i have try different ftp client, but the problem just for some user, not all user at my server.
 

K_aneda

Well-Known Member
Feb 29, 2004
56
0
156
Sydney, Australia
Nah I'm seeing this as well on latest RELEASE.

Used /scripts/getpasswd and checked /etc/proftpd/mvpcapp, same one-way hash but still can't get in.
Driving me nuts.
 

ozarkhost

Active Member
Oct 9, 2003
32
0
156
Sounds like a simular issue
http://forums.cpanel.net/showthread.php?p=165250#post165250

However in this case I would simply reset that users file

cd /etc/proftpd
rm -rf username (Replace =username with accounts username)
nano username type any letter cntl x then y to save
nano username remove the letter you just typed cntrl x y to save
got to whm and use the option to sync ftp passwords in the left menu towards the bottom
check the cpanel account in question and test adding a user.