Problem With FTP in Cpanel

[cikul]

One of my client has created FTP account via cpanel. but while they try to login to ftp server, always fail. but in other account everything is ok..

Why it happen? and how to check/fix this problem, i have try to run ./ftpupdate but still not help

FTP Account Added!

The FTP account cikul with password cikul was added. and a quota of 10 megs (0 or blank is unlimited).

Syncing Ftp Databases....Done

c:\ > ftp ftp.xxxxxxxxxx.net
Connected to ftp.xxxxxxxxxx.net.
220---------- Welcome to Pure-FTPd [TLS] ----------
220-You are user number 2 of 50 allowed.
220-Local time is now 07:42. Server port: 21.
220-This is a private system - No anonymous login
220 You will be disconnected after 15 minutes of inactivity.
500 This security scheme is not implemented
500 This security scheme is not implemented
KERBEROS_V4 rejected as an authentication type
Name (ftp.xxxxxxxxxx.net:root): [email protected]
331 User [email protected] OK. Password required
Password:
530 Authentication failed, sorry
Login failed.

 

[andyf]

Is this site on a dedicated IP? Try logging in with just the username 'cikul'.

 

[cikul]

No.. the IP is Shared, and it happen only for this account.

Anyone know how to fix/check this?

 

[andyf]

I speak in respect of proFTPD, but you could check /etc/proftpd/username - I'm not sure if this is used by PureFTPD or not, or if there's a copy of it for Pure.

 

[cikul]

I speak in respect of proFTPD, but you could check /etc/proftpd/username - I'm not sure if this is used by PureFTPD or not, or if there's a copy of it for Pure.

Thank's for your information, i have checked directory /etc/proftpd, and i see that pureftpd use setting from that directory, i try to create user from my account, and that account listed at /etc/proftpd/username

But in the problem account, i try to create ftp account, and the new ftp account not listed at /etc/proftpd/problemuser

I check the file permission, the permission was same with other file, so why the new ftp account not listed at /etc/proftpd/problemuser

Thank's for help.

 

[brentp]

might be the ftp client... (the KEBEROS_V4 auth error)

Regards,
Brent

 

[cikul]

might be the ftp client... (the KEBEROS_V4 auth error)

Regards,
Brent

can you explain this? i have try different ftp client, but the problem just for some user, not all user at my server.

 

[cikul]

anyone can help???

 

[K_aneda]

Nah I'm seeing this as well on latest RELEASE.

Used /scripts/getpasswd and checked /etc/proftpd/mvpcapp, same one-way hash but still can't get in.
Driving me nuts.

 

[ozarkhost]

Sounds like a simular issue
http://forums.cpanel.net/showthread.php?p=165250#post165250

However in this case I would simply reset that users file

cd /etc/proftpd
rm -rf username (Replace =username with accounts username)
nano username type any letter cntl x then y to save
nano username remove the letter you just typed cntrl x y to save
got to whm and use the option to sync ftp passwords in the left menu towards the bottom
check the cpanel account in question and test adding a user.