Problem with FTP

[cgimickalo]

Hello,

we are using pure-ftpd on our server and one of our customers keeps getting this error message:

Can't download folder list

I'm not sure what type of error this is, never seen this before, is there something I can change in the pur-ftpd.conf file to correct this?

Thank you,

Mike

 

[Infopro]

What FTP client is he using? I'm just curious, not sure it matters here.

 

[cgimickalo]

they've tried 2 or 3 different client FTP programs. It maybe our CSF firewall blocking, I noticed in the message log indicating a kernel TCP_OUT blockage from their IP address. They're using port 21 and it's open.

 

[caisc]

Here is the solution to this -


Login to the server using SSH as root user
Open the file /etc/pure-ftpd.conf
Scroll down and look for the line that says #PassivePortRange 30000 35000
Make sure it is not commented out (remove the # at the starting of the line)
Save the file
Restart the FTP server


Now Login to your WHM and go Plugin section --> ConfigServer Security & Firewall
and Edit the configuration file for the csf firewall and lfd so that you Add the port range 30000:35000 to TCP_IN

Now, restart CSF and test FTP again. You should be able to connect with FTP now.

 

[cgimickalo]

Here is the solution to this -


Login to the server using SSH as root user
Open the file /etc/pure-ftpd.conf
Scroll down and look for the line that says #PassivePortRange 30000 35000
Make sure it is not commented out (remove the # at the starting of the line)
Save the file
Restart the FTP server


Now Login to your WHM and go Plugin section --> ConfigServer Security & Firewall
and Edit the configuration file for the csf firewall and lfd so that you Add the port range 30000:35000 to TCP_IN

Now, restart CSF and test FTP again. You should be able to connect with FTP now.

Thanks I think this did the trick. Waiting to hear back from the customer.

Mike

 

[caisc]

@cgimickalo - gr8 to see that it helped you, BTW what OS are you using on your server, is it CloudLinux?

 

[cgimickalo]

We're running RH Linux. thanks again.

Mike

 

[skyman2610]

about this your error, follow me, you updated CentOs x64 via yum so it appeared error: "Can't download folder list"

 

[TraslochiVarese]

I have a different problem but not far. I cannot see the list of file....