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Problem with Mac E-mail client

Discussion in 'E-mail Discussions' started by carock, Dec 16, 2004.

  1. carock

    carock Well-Known Member

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    I have a new Cpanel user that can't get his Mac E-mail client to check mail. I'm not familiar at all with Mac anything.

    When he's setting up his account, he used username@domain for his login and all I see on the server log is just the username part.

    I had him try the username+domain but I saw the same results, and his account just error's out.

    Is there a trick for the Mac E-mail client?

    Thanks,
    Chuck
     
  2. sawbuck

    sawbuck Well-Known Member

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    Assume when you say username@domain that you are including the TLD designation like com,net,org? Not having a similar problem with any Mac clients. What email program?
     
  3. carock

    carock Well-Known Member

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    Yeah, the whole username, in this case tom@mcgraphics.cc

    I asked the customer, and he said the program is just E-mail, it doesn't have a name like Outlook or Outlook Express, it's just the E-mail client that comes with a Mac G5 or something.

    I'll see if he can try to add a new account from scratch and see if that works differently.


    Chuck
     
  4. sawbuck

    sawbuck Well-Known Member

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    The ".cc" might not be properly supported. Don't know for sure. Another option may be to try enclosing the user name/domain in quotes - just a long shot.
     
  5. carock

    carock Well-Known Member

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    Thanks for your help.

    I spoke to the customer again and got him to re-enter all the information. It worked the second time.

    Chuck
     
  6. verdon

    verdon Well-Known Member

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    These things are usually customer error... the trick is getting the truth out of them in the first place :) BTW... I've been using Apple's Mail.app (that's the name of the program) with cpanel accounts for years. There's no inherint problems with the app.
     
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