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problem with mail

Discussion in 'E-mail Discussions' started by pacificw, Sep 20, 2007.

  1. pacificw

    pacificw Well-Known Member

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    howdy folks,

    when I was trying to set up an email acct for myself to test out the mail
    server/system the following happened and I'm not sure where I went
    wrong.

    I created the email just fine in Cpanel. After the email was created it gave
    me the mailserver info. ie: mail.xyz.com as well as the links to create it
    automatically. I copied the info for both POP3 and IMAP as well as using
    both of the automated ways.

    My email client was closed when the automated was created. I went in to
    send myself a test email and it wouldn't send or receive. I got back that
    there was a password failure. I triple checked my pass and it was correct.
    I tried again and received the same error, so I 'changed' my password and
    still got the same error.

    Everything is setup correctly I'm quite sure of it as my other POP3 email
    accts work just fine.

    Can someone give me some examples as to how Exim or Courier should
    be configured in WHM/CPanel to make sure those are setup correctly. Also,
    what you might think could be the issue? I'm not sure where to look in the
    logs to see what might be it. I did check the error logs but nothing was in
    there.

    Thanks for the help.
     
  2. mtindor

    mtindor Well-Known Member

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    You need to check your domain itself and make sure the nameservers listed for it are the ones that are being used by Cpanel.

    Go to http://www.whois.sc , type in your domain, and see what nameservers are listed at the registrar level. If they are correct, then it's probably an issue where your system is caching old information. If the nameservers are not correct, you need to log in to your domain registrar and change the nameservers so that they point to the nameservers that were specified to you during setup.

    If it's a caching issue:
    - it could be your upstream ISP/dns provider caching old information
    - it could be your router caching old information if you have the router set up to do dns and you are using DHCP into your router
    - it could be your Windows is caching old information

    For 2 and 3, you could power cycle your router and you could reboot windows (or close all browsers, go to Start / Run, type in IPCONFIG /FLUSHDNS and hit enter), and then try to access.

    Go to a DOS prompt (assuming you use Windows) and do an nslookup on your domain mail servers.. for instance 'nslookup mail.mydomain.com' - and see if it returns the IP address of your Cpanel site. If it does not, then either the nameservers listed at the registrar are incorrect, change have not propogated yet, or your local system is caching the info.

    Mike


     
  3. pacificw

    pacificw Well-Known Member

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    thanks but that was zero help. apparently you didn't
    understand my question.
     
  4. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Not sure I will either, but I would suggest not using the auto config for outlook, its worthless, its not able to create the correct registry entries on your computer. As for the outlook express autoconfig, probably the same.

    You might try killing that new account created in your mail client, and recreating it manually.
     
  5. mweb

    mweb Member

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    I'm encountering a similar problem, but I've narrowed it down to a few key symptoms:
    Cpanel 11, fresh install (1 Oct), no maildir conversion.

    If I set up an account with a password containing a special character, I cannot log in to webmail or via POP. If I change that password to remove the special character and it works.

    I have tried with the following passwords:
    testpass (success)
    Test*pass1 (success)
    Test^pass1 (success)
    Test&pass1 (failure)

    Can anybody else confirm this?
     
  6. cPanelDavidG

    cPanelDavidG Technical Product Specialist

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    I know the developers are looking more closely at ensuring passwords are being properly parsed to avoid issues like this. No ETA on when any of this work will be completed or propagate through the builds though.
     
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