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Problem with migrating from Alab*nza - cant ID domain name

Discussion in 'General Discussion' started by bhorton, Jan 16, 2008.

  1. bhorton

    bhorton Registered

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    Hello,

    We're moving a number of accounts from an alabanza server to WHM/Cpanel. The transfer domain script works well for most but we're running into a problem where it fails because it cannot determine the domain name of the account we are moving.

    Does anyone know what the script looks for to find the domain name so I can fix it on the alabanza side to allow the transfer?

    Thanks!
     
  2. cPanelDavidG

    cPanelDavidG Technical Product Specialist

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    Note that as part of our Transfer Assistance Program, you are welcome to submit a support request regarding this issue directly to cPanel so we can assist you with this migration process.

    You can learn more about the Transfer Assistance Program on our website at:

    http://www.cpanel.net/products/cpwhm/cpanel11/transfer-asst.htm
     
  3. RobertF

    RobertF Member

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    It gets the DNS information from /etc/mail/mailertable.
    It then uses the lines that begin with procmail: to determine the domain name for the given user.

    Robert
     
  4. RobertF

    RobertF Member

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    Also once you submit the ticket put Attn: Robert in the subject so I can help you.
     
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