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Problem with MX records

Discussion in 'General Discussion' started by desisn, Apr 12, 2012.

  1. desisn

    desisn Registered

    Apr 12, 2012
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    Hello, I have the following problem, when I check my site at I get these error messages. I am not sure what I have to change in the WHM?

    MX CNAME Check

    WARNING: CNAME was returned for the following MX records:
    The CNAME(s) that were returned are listed above. This is not ok per the RFCs and can cause problems including mail being lost!

    MX A request returns CNAME

    WARNING: MX records points to a CNAME. CNAMEs are not allowed in MX records, according to RFC974, RFC1034 3.6.2, RFC1912 2.4, and RFC2181 10.3. The problem MX record(s) are: points to ['']
    This can cause problems
    #1 desisn, Apr 12, 2012
    Last edited by a moderator: Sep 9, 2015
  2. thewebhosting

    thewebhosting Well-Known Member

    May 9, 2008
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    Your MX record should point to an IP address not another FQDN. Please change it to an IP address and then you should be fine.

    e.g., 300 IN A
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