Hi. I recently switched hosting companies and although the new company has had great and responsive tech support, I have one lingering problem. When connecting for email via pop, I get errors every couple of hours on a regular basis. Additionally, when going to one of my pages, I often get a can find server error, as if the DNS weren't working. The weird part is as soon as I reload or try to get my mail again, it works perfectly. It's almost as if the first hit on the system needs to wake it up and then it works fine until I don't try for a little while.
Here's an example of one of the errors:
I have gotten the error a couple of times now.
Here is the TCP transcript from the POP server:
+OK POP3 [DarkORB cppop 2.0] at [66.220.25.147] (jacketsbuzz.com)
USER cotton+joshua.com
+OK Need a password
PASS *********
-ERR Sorry cannot find an owner for that domain (joshua.com)
And then a minute later, it worked again:
+OK POP3 [DarkORB cppop 2.0] at [66.220.25.147] (jacketsbuzz.com)
USER cotton+joshua.com
+OK Need a password
PASS *********
+OK You have 0 messages totaling 0 octets from
/web/topdog/mail/joshua.com/cotton/inbox
After doing some research, someone else said they had a similar problem:
[summary text from email]
& Actually, it's not EXIM, it's CPpop - the POP3 server we are using. It's
& a third party package that we pay for and the vendor has reported they
& fixed the problem; we have no additional details.
&
& JSH Support
So supposedly there some fix but my hosting company seems reluctant to update their cpanel without more data. So I am posting this message asking/begging for help here.
Anyone know about this problem so I can specifically send a note back to my hosting company and say &here's the documented problem. it's been fixed in this release. now go fix it.&
Thanks a ton in advance.
-- Joshua
Here's an example of one of the errors:
I have gotten the error a couple of times now.
Here is the TCP transcript from the POP server:
+OK POP3 [DarkORB cppop 2.0] at [66.220.25.147] (jacketsbuzz.com)
USER cotton+joshua.com
+OK Need a password
PASS *********
-ERR Sorry cannot find an owner for that domain (joshua.com)
And then a minute later, it worked again:
+OK POP3 [DarkORB cppop 2.0] at [66.220.25.147] (jacketsbuzz.com)
USER cotton+joshua.com
+OK Need a password
PASS *********
+OK You have 0 messages totaling 0 octets from
/web/topdog/mail/joshua.com/cotton/inbox
After doing some research, someone else said they had a similar problem:
[summary text from email]
& Actually, it's not EXIM, it's CPpop - the POP3 server we are using. It's
& a third party package that we pay for and the vendor has reported they
& fixed the problem; we have no additional details.
&
& JSH Support
So supposedly there some fix but my hosting company seems reluctant to update their cpanel without more data. So I am posting this message asking/begging for help here.
Anyone know about this problem so I can specifically send a note back to my hosting company and say &here's the documented problem. it's been fixed in this release. now go fix it.&
Thanks a ton in advance.
-- Joshua