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problem with mysql on restored process from cpmove file

Discussion in 'Database Discussion' started by urgido, Aug 22, 2015.

  1. urgido

    urgido Well-Known Member

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    When an account is restored completely from WHM as root mysql service becomes inactive. I found many sites had problems connecting to mysql including my WHMCS system.

    This error only occurs when WHM is preparing to restore the backup cpmove.

    It's a normal issue?
    Anybody can confirm this as same problem?
     
    #1 urgido, Aug 22, 2015
  2. 24x7server

    24x7server Well-Known Member

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    Hello,

    Do you notice any specific error messages while restoring your account backup ? Please update here that logs, so that we can check it and assist you on this.
     
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    #2 24x7server, Aug 24, 2015
  3. urgido

    urgido Well-Known Member

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    Thanks for your reply.
    You can perform this by yourself.
    Replicate these steps:
    1.- Restore an account from WHM as root.
    2.- In the restoring process, visit any website using mysql (you'll see connection problems to database)

    what log do you want?
     
    #3 urgido, Aug 24, 2015
  4. Infopro

    Infopro cPanel Sr. Product Evangelist
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    While the site is being restored there may be issues, yes.
     
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    #4 Infopro, Aug 24, 2015
  5. urgido

    urgido Well-Known Member

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    Inclusive if the account with issues is not the restored? I restored aaa.com but bbb.com have mysql problems
     
    #5 urgido, Aug 25, 2015
  6. Suvrodeb

    Suvrodeb Registered

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    this is my same problem. please solve the problem.
     
    #6 Suvrodeb, Aug 26, 2015
  7. urgido

    urgido Well-Known Member

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    Yeah!, this appears as a bug.
     
    #7 urgido, Aug 28, 2015
  8. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello :)

    What's the output to /var/lib/mysql/$hostname.err when this happens?

    Thank you.
     
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    #8 cPanelMichael, Sep 2, 2015
  9. urgido

    urgido Well-Known Member

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    My log is very large and I don't have the exact day of this issue. But if you want, you can try by yourself.
    If this occurs again I will update this thread
     
    #9 urgido, Sep 4, 2015
  10. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    You can review /var/cpanel/accounting.log to determine when an account was created, and then search around that time in /var/lib/mysql/$hostname.err since you mentioned the issue happens when an account is in the process of restoring.

    Thank you.
     
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    #10 cPanelMichael, Sep 4, 2015
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