problem with mysql on restored process from cpmove file

[urgido]

When an account is restored completely from WHM as root mysql service becomes inactive. I found many sites had problems connecting to mysql including my WHMCS system.

This error only occurs when WHM is preparing to restore the backup cpmove.

It's a normal issue?
Anybody can confirm this as same problem?

 

[24x7server]

Hello,

Do you notice any specific error messages while restoring your account backup ? Please update here that logs, so that we can check it and assist you on this.

 

[urgido]

Thanks for your reply.
You can perform this by yourself.
Replicate these steps:
1.- Restore an account from WHM as root.
2.- In the restoring process, visit any website using mysql (you'll see connection problems to database)

what log do you want?

 

[Infopro]

While the site is being restored there may be issues, yes.

 

[urgido]

Inclusive if the account with issues is not the restored? I restored aaa.com but bbb.com have mysql problems

 

[Suvrodeb]

this is my same problem. please solve the problem.

 

[urgido]

Yeah!, this appears as a bug.

 

[cPanelMichael]

Hello

What's the output to /var/lib/mysql/$hostname.err when this happens?

Thank you.

 

[urgido]

My log is very large and I don't have the exact day of this issue. But if you want, you can try by yourself.
If this occurs again I will update this thread

 

[cPanelMichael]

You can review /var/cpanel/accounting.log to determine when an account was created, and then search around that time in /var/lib/mysql/$hostname.err since you mentioned the issue happens when an account is in the process of restoring.

Thank you.