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Problem with new accounts

Discussion in 'General Discussion' started by Winglet, May 1, 2009.

  1. Winglet

    Winglet Registered

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    Hallo

    I have problem with WHM. When i make new accounts i get this message from my WHM:
    cant install frontpage.
    /home/independ/public_html does not exist or is not a directory!


    When i gone to new account, in "home" directory - directory is empty!!
    Only have this message: "No record found".
    Please, can you help me?
     
  2. cPanelDavidG

    cPanelDavidG Technical Product Specialist

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    What OS/distribution are you using?
     
  3. Winglet

    Winglet Registered

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    cPanel 11.24.4-R35075 - WHM 11.24.2 - X 3.9
    CENTOS 5.2 i686 virtuozzo on serverx
     
  4. cPanelDavidG

    cPanelDavidG Technical Product Specialist

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    Well you are using a supported distribution and Virtuozzo is a supported virtual environment so I'm not sure why such an abnormal thing (/home/ being empty) would happen. I strongly encourage you to let our technical analysts assist you: http://tickets.cPanel.net/submit
     
  5. Winglet

    Winglet Registered

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    This first picture is with "file manager"

    And second one and third are with "Legacy file manager"
     

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  6. cPanelDavidG

    cPanelDavidG Technical Product Specialist

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    What are the permissions and ownership of /home/USERNAME (where USERNAME represents the cPanel user's username) set to?
     
  7. Winglet

    Winglet Registered

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    cgi privilege
    shell access
     
  8. cPanelDavidG

    cPanelDavidG Technical Product Specialist

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    I meant the file ownership and file permissions. Running ls -l while in /home will provide this information.
     
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