Problem with new WHM 11.44.0 (build 17)

[Nikolin]

This is my error:

tail -f /usr/local/cpanel/logs/error_log
        Cpanel::API::_execute('Email', 'list_pops_with_disk', HASH(0x29a6dd0)) called at /usr/local/cpanel/Cpanel/API.pm line 319
        Cpanel::API::wrap_deprecated('Email', 'list_pops_with_disk', HASH(0x29a6dd0)) called at /usr/local/cpanel/Cpanel/Email.pm line 1313
        Cpanel::Email::api2_listpopswithdisk('nearquotaonly', 1) called at /usr/local/cpanel/Cpanel/Api2/Exec.pm line 117
        eval {...} called at /usr/local/cpanel/Cpanel/Api2/Exec.pm line 117
        Cpanel::Api2::Exec::api2_exec('Email', 'listpopswithdisk', HASH(0x48acf30), HASH(0x286af10)) called at cpanel line 994
        main::real_cpexectag('<?cp Email::listpopswithdisk([span class="warning"][strong]$LANG{\'QuotaWarn\'}[/strong] [a href="mail/editquota.html?email=%&amp;domain=%"]%[/a][/span][br /],user,domain,email) nearquotaonly=1 ?>') called at cpanel line 4214
        main::dotag_finished_headers(0) called at cpanel line 4031
        main::cpanel_parseblock('<?cp Email::listpopswithdisk([span class="warning"][strong]$LANG{\'QuotaWarn\'}[/strong] [a href="mail/editquota.html?email=%&amp;domain=%"]%[/a][/span][br /],user,domain,email) nearquotaonly=1 ?>\x0A<cpanelif $disk_quota_is_full>\x0A    <span class="warning"><strong><cptext \'Warning!\'></strong> <cptext \'This account has reached its disk usage quota.\'></span>\x0A</cpanelif>\x0A') called at cpanel line 3945
        main::y(GLOB(0x40e5e50)) called at cpanel line 5297
        main::run_standard_mode() called at cpanel line 782

This is in one account:

Failed to write lock file: /home/user/.cpanel/email_accounts.yaml.lock: Disk quota exceeded at /usr/local/cpanel/Cpanel/SafeFileLock.pm line 17.
	Cpanel::Carp::__ANON__(__CPANEL_HIDDEN__) called at /usr/local/cpanel/Cpanel/SafeFileLock.pm line 17
	Cpanel::SafeFileLock::new('Cpanel::SafeFileLock', '/home/gjykataeap99/.cpanel/email_accounts.yaml.lock', 'GLOB(0x4e9a200)') called at /usr/local/cpanel/Cpanel/SafeFile.pm line 155
	Cpanel::SafeFile::safelock('/home/user/.cpanel/email_accounts.yaml') called at /usr/local/cpanel/Cpanel/API/Email.pm line 5190
	Cpanel::API::Email::_managepopdbs('event', 'fetch', 'no_validate', 1, 'no_disk', 1, 'lock', undef) called at /usr/local/cpanel/Cpanel/API/Email.pm line 5645
	Cpanel::API::Email::_countpops('no_validate', 1) called at /usr/local/cpanel/Cpanel/API/Email.pm line 5668
	Cpanel::API::Email::_countpops_novalidate() called at /usr/local/cpanel/Cpanel/API/StatsBar.pm line 44
	eval {...} called at /usr/local/cpanel/Cpanel/API/StatsBar.pm line 44
	Cpanel::API::StatsBar::get_stats('Cpanel::Args=HASH(0x4e8cfc0)', 'Cpanel::Result=HASH(0x4e8ce90)') called at /usr/local/cpanel/Cpanel/API.pm line 176
	Cpanel::API::__ANON__() called at /usr/local/cpanel/Cpanel/API.pm line 248
	eval {...} called at /usr/local/cpanel/Cpanel/API.pm line 248
	Cpanel::API::_eval_guard('Cpanel::Result=HASH(0x4e8ce90)', 'CODE(0x4e3ed40)') called at /usr/local/cpanel/Cpanel/API.pm line 176
	Cpanel::API::_run_module_function('Cpanel::Args=HASH(0x4e8cfc0)', 'Cpanel::Result=HASH(0x4e8ce90)', 'StatsBar', 'get_stats') called at /usr/local/cpanel/Cpanel/API.pm line 48
	Cpanel::API::_execute('StatsBar', 'get_stats', 'HASH(0x2a5e110)') called at /usr/local/cpanel/Cpanel/StatsBar.pm line 55
	Cpanel::StatsBar::api2_stat('warninglevel', 80, 'infinitylang', 'true', 'display', 'emailac_counts', 'warnings', 1) called at /usr/local/cpanel/Cpanel/Api2/Exec.pm line 117
	eval {...} called at /usr/local/cpanel/Cpanel/Api2/Exec.pm line 117
	Cpanel::Api2::Exec::api2_exec('StatsBar', 'stat', 'HASH(0x4e49130)', 'HASH(0x286af10)') called at cpanel line 994
	main::real_cpexectag('<?cp StatsBar::stat( [p class="caution" style="margin:20px 0"]$L...') called at cpanel line 4214
	main::dotag_finished_headers(0) called at cpanel line 4031
	main::cpanel_parseblock('<cpanel setvar="headerimg=../images/mailmenu.gif">^J<cpanel setva...') called at cpanel line 3945
	main::y('GLOB(0x463bab0)') called at cpanel line 5297
	main::run_standard_mode() called at cpanel line 782

 

[cPanelKenneth]

The account has exhausted its disk quota. Freeing up space should resolve the issue.

 

[Nikolin]

Dear Kenneth,

thank you for your replay.
your post solve my issue.
Best regards
Nikolin

 

[pkiula]

I am getting this message on a domain that has used 50% of its overall quota, and the email address in question has "unlimited" quota. How can either the cpanel user (overall for the domain) or the specific email user be above quota in this case? This is terrible.

Full message:

Failed to write lock file: /home/MYDOMAIN/mail/maildirsize.lock: Disk quota exceeded at /usr/local/cpanel/Cpanel/SafeFileLock.pm line 17.
Cpanel::Carp::__ANON__(__CPANEL_HIDDEN__) called at /usr/local/cpanel/Cpanel/SafeFileLock.pm line 17
Cpanel::SafeFileLock::new('Cpanel::SafeFileLock', '/home/MYDOMAIN/mail/maildirsize.lock', 'GLOB(0x126c88e0)') called at /usr/local/cpanel/Cpanel/SafeFile.pm line 192
Cpanel::SafeFile::safelock('/home/MYDOMAIN/mail/maildirsize') called at /usr/local/cpanel/Cpanel/SafeFile.pm line 272
Cpanel::SafeFile::_safe_open('IO::Handle=GLOB(0x126c87d0)', 66, '/home/MYDOMAIN/mail/maildirsize', 'CODE(0x126c7a00)', 'safesysopen') called at /usr/local/cpanel/Cpanel/SafeFile.pm line 83
Cpanel::SafeFile::safesysopen('IO::Handle=GLOB(0x126c87d0)', '/home/MYDOMAIN/mail/maildirsize', 66) called at /usr/local/cpanel/Cpanel/Email/DiskUsage.pm line 76
Cpanel::Email::DiskUsage::_maildirsize_handler('rename', undef, 'maildir', '/home/MYDOMAIN/mail', 'create_maildirfolder', 1) called at /usr/local/cpanel/Cpanel/Email/DiskUsage.pm line 43
Cpanel::Email::DiskUsage::calcdiskused('/home/MYDOMAIN', '_mainaccount', '', undef, undef, '/home/MYDOMAIN/mail', undef) called at /usr/local/cpanel/Cpanel/Email/DiskUsage.pm line 27
Cpanel::Email::DiskUsage::mainacctdiskused('/home/MYDOMAIN') called at /usr/local/cpanel/Cpanel/API/Email.pm line 462
Cpanel::API::Email::get_main_account_disk_usage('Cpanel::Args=HASH(0x126c6ab0)', 'Cpanel::Result=HASH(0x126c57d0)') called at /usr/local/cpanel/Cpanel/API.pm line 176
Cpanel::API::__ANON__() called at /usr/local/cpanel/Cpanel/API.pm line 248
eval {...} called at /usr/local/cpanel/Cpanel/API.pm line 248
Cpanel::API::_eval_guard('Cpanel::Result=HASH(0x126c57d0)', 'CODE(0x126c7830)') called at /usr/local/cpanel/Cpanel/API.pm line 176
Cpanel::API::_run_module_function('Cpanel::Args=HASH(0x126c6ab0)', 'Cpanel::Result=HASH(0x126c57d0)', 'Email', 'get_main_account_disk_usage') called at /usr/local/cpanel/Cpanel/API.pm line 48
Cpanel::API::_execute('Email', 'get_main_account_disk_usage', 'HASH(0x126c57c0)') called at /usr/local/cpanel/Cpanel/API.pm line 319
Cpanel::API::wrap_deprecated('Email', 'get_main_account_disk_usage') called at /usr/local/cpanel/Cpanel/Email.pm line 1321
Cpanel::Email::mainacctdiskused('') called at cpanel line 1906
eval {...} called at cpanel line 1906
main::_api1('Email', 'email', 'mainacctdiskused()', 'mainacctdiskused', 'ARRAY(0x126b83b0)', 'safe_html_encode') called at /usr/local/cpanel/Cpanel/Template/Plugin/Api1.pm line 94
eval {...} called at /usr/local/cpanel/Cpanel/Template/Plugin/Api1.pm line 94
Cpanel::Template:: Plugin::Api1::_api1_exec(0, 'Email', 'mainacctdiskused', 'ARRAY(0x126b83b0)') called at /usr/local/cpanel/Cpanel/Template/Plugin/Api1.pm line 46
Cpanel::Template:: Plugin::Api1::_captured_api1_exec('Email', 'mainacctdiskused', 'ARRAY(0x126b83b0)') called at /usr/local/cpanel/base/frontend/paper_lantern/mail/default_account_disk_usage.auto.tmpl line 1
eval {...} called at /usr/local/cpanel/base/frontend/paper_lantern/mail/default_account_disk_usage.auto.tmpl line 3
Template:: Provider::__ANON__(__CPANEL_HIDDEN__) called at /usr/local/cpanel/perl/Template/Document.pm line 151
eval {...} called at /usr/local/cpanel/perl/Template/Document.pm line 149
Template::Document:: Process('Template::Document=HASH(0x126bcf10)', 'Template::Context=HASH(0x12671270)') called at /usr/local/cpanel/perl/Template/Context.pm line 347
eval {...} called at /usr/local/cpanel/perl/Template/Context.pm line 321
Template::Context:: Process('Template::Context=HASH(0x12671270)', 'Template::Document=HASH(0x126bcf10)') called at /usr/local/cpanel/perl/Template/Service.pm line 94
eval {...} called at /usr/local/cpanel/perl/Template/Service.pm line 91
Template::Service:: Process('Template::Service=HASH(0x12670f90)', '/usr/local/cpanel/base/frontend/paper_lantern/mail/default_accou...', 'HASH(0x12673400)') called at /usr/local/cpanel/perl/Template.pm line 66
Template:: Process('Template=HASH(0x12670d60)', '/usr/local/cpanel/base/frontend/paper_lantern/mail/default_accou...', 'HASH(0x12673400)', 'SCALAR(0x28774a0)') called at /usr/local/cpanel/Cpanel/Template.pm line 455
Cpanel::Template:: Process_template('cpanel', 'HASH(0x12673400)', 'HASH(0x126706f0)') called at cpanel line 1096
main::cptt_exectag('/usr/local/cpanel/base/frontend/paper_lantern/mail/default_accou...') called at cpanel line 5443
main::_parse_auto_template('/usr/local/cpanel/base/frontend/paper_lantern/mail/default_accou...') called at cpanel line 5289
main::run_standard_mode() called at cpanel line 782

 

[cPanelMichael]

Have you verified the quota of the account through the command line? EX:

quota username

Also, do you have free disk space/inodes on the server itself?

df -h
df -i

Thank you.