Astral God

Well-Known Member
Sep 27, 2010
180
0
66
127.0.0.1
cPanel Access Level
Root Administrator
Hi;

I have many domains on may private serveur, but i'm having problems with on of them: when browsing this domain, at some page loads, we have the Firefox page that show that the page was not found. Retrying many seconds after, everything is fine.

Tried to restart http server, but problems still there.
This domain has a SSL certificate.

Thanks.
 
Last edited:

Astral God

Well-Known Member
Sep 27, 2010
180
0
66
127.0.0.1
cPanel Access Level
Root Administrator
No, we are not blocked by the server...and FTP is fine.
We (me, and others) are browsing this site and pages are not loaded.

This problem does not happens with any other domain on the server.
 

quietFinn

Well-Known Member
Feb 4, 2006
1,222
87
178
Finland
cPanel Access Level
Root Administrator
I'd suggest you check at least:
/usr/local/apache/logs/error_log
/usr/local/apache/domlogs/the_not_working_doman.ext
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,913
2,202
363
Hello :)

Check to see if Apache is reaching it's MaxClients limit:

Code:
# grep -i maxclients /usr/local/apache/logs/error_log
This limit can be raised via:

"WHM >> Service Configuration >> Apache Configuration >> Global Configuration"

Thank you.
 

Astral God

Well-Known Member
Sep 27, 2010
180
0
66
127.0.0.1
cPanel Access Level
Root Administrator
No, there is nothing relevant on logs.

The latest MaxClients limit was reached on 22 Jan.

Even Googlebot has problem to reach this domain:

Googlebot can not access your site.

During the last 24 hours, Googlebot encountered error 53 attempting to connect to your site. The failure rate of connection across your site is 55.8%.
:(
 

CitizenK

Well-Known Member
Jun 5, 2012
64
1
58
On The Road
cPanel Access Level
Root Administrator
Hello,

The apache error_log file is likely to be your best bet for identifying the issue. This file can be found at /usr/local/apache/logs/error_log

If you can not identify the issue I recommend that you open a support request at https://tickets.cpanel.net and please link them to this thread and post your ticket number in this thread.

Thanks!