Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!

SOLVED Problem with Outgoing Email Threshold Exceeded notifications

Discussion in 'E-mail Discussion' started by dzamanakos, Nov 12, 2017.

  1. dzamanakos

    dzamanakos Active Member

    Joined:
    Feb 15, 2014
    Messages:
    39
    Likes Received:
    0
    Trophy Points:
    6
    cPanel Access Level:
    Root Administrator
    Hi, recently i've enabled "Number of emails a domain may send per day before the system sends a notification." to default (1000).

    Last night a user send about 1020 emails, so i've received "Outgoing Email Threshold Exceeded notifications" emails regarding this user.

    The problem is that i've received about 900 emails with the same subject "[server.domain.com] Daily email send notification limit reached for “userdomain.com” and the same body (saying that "the user exceeded the “Number of emails a domain may send per day before the system sends a notification” setting defined in Tweak Settings.")

    The emails (talking about notification to me) time was from 8:51 to 8:57.
    It seems that the system send one notification for every email of the user.

    Is this a bug? Shouldn't the system just send 1 email informing that the threshold was reached?

    Thank you in advance,
     
    #1 dzamanakos, Nov 12, 2017
  2. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    43,711
    Likes Received:
    1,794
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Hello,

    Could you open a support ticket using the link in my signature so we can take a closer look at your system? You can post the ticket number here and we will update this thread with the outcome.

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #2 cPanelMichael, Nov 13, 2017
  3. dzamanakos

    dzamanakos Active Member

    Joined:
    Feb 15, 2014
    Messages:
    39
    Likes Received:
    0
    Trophy Points:
    6
    cPanel Access Level:
    Root Administrator
    Thank you,

    Your support request ID: 9029031
     
    #3 dzamanakos, Nov 14, 2017
  4. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    43,711
    Likes Received:
    1,794
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Hello,

    To update, internal case CPANEL-16933 is open to address an issue where the "Number of emails a domain may send per day before the system sends a notification" option in "WHM >> Tweak Settings" can result in multiple notifications when the email triggering the limit includes multiple recipients. I'll monitor this case and update this thread with more information as it becomes available.

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #4 cPanelMichael, Nov 21, 2017
  5. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    43,711
    Likes Received:
    1,794
    Trophy Points:
    363
    cPanel Access Level:
    Root Administrator
    Hello,

    The resolution associated with internal case CPANEL-16933 is completed and now included with cPanel & WHM version 70:

    Fixed case CPANEL-16933: Make sure we don't send more than one notice for Daily Email Send Notification Limit.

    Thank you.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #5 cPanelMichael, Dec 18, 2017
    Last edited: Apr 27, 2018
  6. coursevector

    coursevector Well-Known Member

    Joined:
    Feb 23, 2015
    Messages:
    56
    Likes Received:
    2
    Trophy Points:
    8
    cPanel Access Level:
    Root Administrator
    Thank you, i ran into this same issue and was driving me crazy.
     
    #6 coursevector, Apr 27, 2018
    cPanelMichael likes this.
(You must log in or sign up to post here.)
Loading...
Similar Threads - Problem Outgoing Email
  1. Mostafuzur Rahman

    Outgoing email problem

    Mostafuzur Rahman, Nov 1, 2016, in forum: E-mail Discussion
    Replies:
    8
    Views:
    4,302
    SysSachin
    Nov 3, 2016
  2. Mr.Novo

    New Thread Subdomain permission problem with upload

    Mr.Novo, Jun 24, 2018 at 4:13 AM, in forum: General Discussion
    Replies:
    0
    Views:
    34
    Mr.Novo
    Jun 24, 2018 at 4:13 AM
  3. Nuria2876

    Problem Adding SSL Website With Subdomain

    Nuria2876, Jun 20, 2018 at 10:04 AM, in forum: Security
    Replies:
    1
    Views:
    142
    cPanelLauren
    Jun 20, 2018 at 12:06 PM
  4. parstfp

    Problem creating a cronjob

    parstfp, Jun 20, 2018 at 6:45 AM, in forum: General Discussion
    Replies:
    1
    Views:
    134
    cPanelLauren
    Jun 20, 2018 at 11:31 AM
  5. charisma09

    Problems With Spam

    charisma09, Jun 16, 2018, in forum: E-mail Discussion
    Replies:
    5
    Views:
    230
    cPanelLauren
    Jun 19, 2018 at 8:57 AM

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Accept Learn More...
    Dismiss Notice