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Problem with Outgoing Email Threshold Exceeded notifications

Discussion in 'E-mail Discussions' started by dzamanakos, Nov 12, 2017.

  1. dzamanakos

    dzamanakos Active Member

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    Hi, recently i've enabled "Number of emails a domain may send per day before the system sends a notification." to default (1000).

    Last night a user send about 1020 emails, so i've received "Outgoing Email Threshold Exceeded notifications" emails regarding this user.

    The problem is that i've received about 900 emails with the same subject "[server.domain.com] Daily email send notification limit reached for “userdomain.com” and the same body (saying that "the user exceeded the “Number of emails a domain may send per day before the system sends a notification” setting defined in Tweak Settings.")

    The emails (talking about notification to me) time was from 8:51 to 8:57.
    It seems that the system send one notification for every email of the user.

    Is this a bug? Shouldn't the system just send 1 email informing that the threshold was reached?

    Thank you in advance,
     
    #1 dzamanakos, Nov 12, 2017
  2. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    Could you open a support ticket using the link in my signature so we can take a closer look at your system? You can post the ticket number here and we will update this thread with the outcome.

    Thank you.
     
    #2 cPanelMichael, Nov 13, 2017
  3. dzamanakos

    dzamanakos Active Member

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    Thank you,

    Your support request ID: 9029031
     
    #3 dzamanakos, Nov 14, 2017
  4. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    To update, internal case CPANEL-16933 is open to address an issue where the "Number of emails a domain may send per day before the system sends a notification" option in "WHM >> Tweak Settings" can result in multiple notifications when the email triggering the limit includes multiple recipients. I'll monitor this case and update this thread with more information as it becomes available.

    Thank you.
     
    #4 cPanelMichael, Nov 21, 2017
  5. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    The resolution associated with internal case CPANEL-16933 is completed and scheduled for inclusion with cPanel version 70.

    Thank you.
     
    #5 cPanelMichael, Dec 18, 2017
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