problem with Password Protect Directories in cpanel

Complixy

Registered
Dec 13, 2009
3
0
51
hello ,

i have problem with Password Protect Directories in cpanel

when i try to add any user to any directories like /admin it's create correctly

and show me this msg The user XXXX now has the password 00000 .

and when i get the url http://www.mydomain.com/admin

the Password Protect Directories not work and the folder desplay

i have try this
/scripts/upcp from SSH

and try to restart cpanel from SSH

i need help
 

cPanelDon

cPanel Quality Assurance Analyst
Staff member
Nov 5, 2008
2,544
12
268
Houston, Texas, U.S.A.
cPanel Access Level
DataCenter Provider
Twitter
hello ,

i have problem with Password Protect Directories in cpanel

when i try to add any user to any directories like /admin it's create correctly

and show me this msg The user XXXX now has the password 00000 .

and when i get the url http://www.mydomain.com/admin

the Password Protect Directories not work and the folder desplay

i have try this
/scripts/upcp from SSH

and try to restart cpanel from SSH

i need help
yes iam sure i have select the option

"Password protect this directory"

any one can help me
What is the full cPanel version number?

Are FrontPage Extensions enabled?

Please also reference our documentation for the feature here:
Password Protect Directories
 

cPanelDon

cPanel Quality Assurance Analyst
Staff member
Nov 5, 2008
2,544
12
268
Houston, Texas, U.S.A.
cPanel Access Level
DataCenter Provider
Twitter
the cPanel Version :11.24.5-RELEASE

the FrontPage Extensions is disabled and not installed

and i follow the documentation for this feature and its still not work

any one can help ?
I would also check for other customizations in .htaccess files starting in public_html following to the level of the password-protected directory.

If you would like we can take a closer look via a ticket to help determine what may be interfering; you are welcoem to submit a support request. The link in my forums signature may be used to initiate the ticket submission. When available, please PM me your new ticket ID number.