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Problem with receiving emails

Discussion in 'E-mail Discussions' started by chongwei, Mar 21, 2018.

  1. chongwei

    chongwei Registered

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    Website Owner
    Hi,

    Our company has been using cpanel for many years. However, recently we started having problem receiving emails from one of our important customers. We have no problem sending emails to them.

    The customer domain name is: xxx@example.com

    The error message is:
    Code:
    TLS connect failed: error:140770FC:SSL
    routines:SSL23_GET_SERVER_HELLO:unknown protocol; connected to
    ****I'm not going to try again; this message has been in the queue too long.
    
    Our cpanel version is: 68.0 (build 33)

    Thank you. Your help is much appreciated.

    Best regards,
    Wei
     
    #1 chongwei, Mar 21, 2018
    Last edited by a moderator: Mar 21, 2018
  2. 24x7server

    24x7server Well-Known Member

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    Hi,

    A similar issue has been discussed on the cPanel forum and the link to it as follows. Please check if that helps you.
    TLS error on connection issue
     
  3. cPanelMichael

    cPanelMichael Forums Analyst
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